Configurations

Returns Window

If your returns policy states returns must be initiated within a certain period of time, we can support this. This can be set in X numbers of days from order data.

Data Collection

The Seko OmniReturns portals gives you the option to collect the below data to help you understand why customers are returning items. This can be used to influence your buyers decisions, visibility into any manufacturing issues and if customers are facing issues with specific styles.

• Return Reason
  This is mandatory however, the return reasons can be changed to anything you would like.

You have the option to collect the below information

• Sub-return reason
  This is great to help you deep dive the reason for returns. This is enabled per return reason e.g. you may have “It didn’t fit” as the main return reason then “It was too small”, “It was too big”, “It will ill fitting” as the sub-reasons

• Upload images
  This is especially useful for Faulty returns, you can see photos of the fault before the return is back at your warehouse. This is enabled per return reason meaning you could enable this for Faulty returns only.

  • This feature enables you to collect up to three images per returning item.

  • The text requesting for the images is customisable enabling you to request for specific images e.g. “Please upload a photo of the fault and the inside tag”

• Free text description
  Customers will be required to write in their own words, why they are returning this item. Great for in depth understanding of returns. This is enabled per return reason.

• Review Returns
  This feature enables you to approve returns prior to label creation, ideal for Faulty returns or for those retailers who would like to vet each return. For more information, please Review Returns. This is enabled per return reason.

• Product Condition
  You can ask the customer to specify if the item is in new or used condition. This is enabled or disabled for all returns.

• Return Option
  Allow customers to chose if they would like a Store Credit or a Refund and Exchange. if enabled. Alternatively, this can be automated using a set of rules determined by a returns policy. This is enabled or disabled for all returns.
  If using Shopify, Shopify tags can be used to exclude products being available for a refund e.g. sale items

Return Reasons

There is also the option to set a return reason to be ‘Admin only’. This means this return reason will not show in the portal for customers to see, it can only be selected when using the Manual Return Form in OmniReturns.

Save and Next

Order Look up

If you don't have customer email addresses but would still like customers to self serve return initiation, order data can be provided without email address and the order look up page can be changed to look for order number and postcode of the order, rather than order number and email.

Open

Order look up by order number and postcode