Management Report

The management report allows you to view all returns that have been processed in OmniRPS, as well as providing a platform to manually manage the returned items (ONLY if full automation is not used). You can use this report to see returns by return reason, return action, return status.

You can also export the data, to dive deeper in to analysis, for example you can build a report to see your top returns by SKU, by return reason.

Field	Definitions

Field	Definitions
Search	Search for OMNIRPSCON, Order Number, Consignment, Warehouse Location, Customer Name, Location Barcode, ITEMNO, SKUNO, Description, Supplier Name
Return Reason	Filter to a specific Return Reason
Return Action	Filter to a specific Return Action. If customers chose their return action, this will be populated with either Store Credit, Refund or Exchange. If the return action is issued by automation rules, this field will be blank unless populated during processing.
Return Status	Filter to a specific Return Status. The Return Status is defined by the Return Action. This field is used for retailers who use OmniRPS to manage issuing the Return Action, or for Shopify retailers who chose to manually trigger the Return Action to Shopify.
Hub	Filter to the Seko Hub location where the return was processed
Processing Status	Filter report to either Processed returns or Unprocessed returns (returns which have not yet been processed via a Seko Hub) Be default, this is set to Processed returns
Date Range	This filters the report to returns which had an update during this date range
Search button	Execute filters to generate report
Export button	Execute filters to generate report to download to your device in the format selected

Features

You can sort each column alphabetically by clicking on the column title. This helps to organise the data for easier analysis
To add a comment to the return for future reference, type into the Comments box and click Enter on your keyboard

Manage your returns manually

This report enables you to track the issuing of refunds, store credits and exchange orders if issued outside of OmniRPS.

Complete the filters and click Search.
You can search for a specific return or use the filter Return Status: No Return Status to see returns which need to be actioned.
You can update each return individually or select multiple to update at once by ticking the box on the return
Once selected, go to UPDATE ACTION to select the new Return Action
Go to UPDATE STATUS to select the new Return Status
Click Update
Returns which have been updated will show in Green, any returns not updated will show in Red