Create a Return for a customer (Manual Return)

This functionality will be mainly useful for the customer service operator for the occasion when they choose to create a label on behalf of the customer and send that label directly to the customer.

1. In OmniReturns, go to Manual Return

2. If required, select the Retailer

3. Enter the customer’s order number and original email address

4. If order data is supplied via an integration, products from the order will show and can be selected for the return.
   If the customers details do not match the original information or there is order integration, a manual return will need to be created

5. Complete the fields as required

6. Click Continue

7. This will display the available carrier options

8. Click Create Return on the service you wish to use

9. The return label will be automatically emailed to the customer on the email address provided.
   The return label can also be downloaded from the Returns Report (Accessed via Reporting > Reporting)

Open

Note: Once a returns label has been created it must be scanned by the carrier within 60 days. If 60 days have past, the label will no longer be valid.