Returns Portal Customisations

Owned by Shanley Compton (Unlicensed)
Last updated: Apr 17, 2023
3 min read

The customer portal is managed in OmniReturns, this system is where returns and/or labels are created and managed.

If you are using the Seko OmniReturns portal for your customers to create returns, you can brand your portal and customise what information is collected from customers during return creation.

User Interface

Brand the returns portal for a seamless experience

  • Logo
    It is recommended to use a logo with a transparent or white background. The logo will be scaled to fit in the header.

  • Background image
    Please use an image of 1280px by 720px. The background image will be horizontally centered and cropped on mobile devices, please keep this in mind when designing the image.

  • Button colour
    This it the arrow button highlighted below

  • Heading Text colour
    This is the “YOUR RETURN” text highlighted below

  • Favicon
    This is the icon which shows in the browser next to the page title in the tab

Seko OmniReturns Portal

  • Order Number and Email field
    The placeholder text can be customised to help customers enter the correct information

Customer Support

  • Customer Service
    Add a link to your Contact Us page so customers can directly contact your Customer Service team.

  • Return Policy
    Link to your Returns Policy so customers can check this whilst creating a return

You can chose to have one or none of these links. However, we do recommend adding your Customer Service link to assist customers in the circumstance they would like to contact you.

All the above is managed in OmniReturns > Manage > Retailer > Search retailer > Click Edit

Return Success Page

Once the return has been created, the user is taken to the Return Success page (below) where they download the label (which is also emailed to them via a branded email). We also provide instructions so customers know what to expect next, these are unique to each carrier ensuring an optimised customer experience.

This page can be customised with the below features

  • Continue Shopping button
    Direct customers back to your website

  • Promotional Banner
    Promote your latest sales and offer, product range or anything to customers to encourage repeat purchases.
    Specifications

    • we recommend using a square image however a landscape rectangle can also work

    • the banner will be scaled to fit into the available space

    • we also recommend adding a 2 px border to the banner to help this stand out against the background

 

Both these features are managed in OmniReturns > Manage > Retailer > Search retailer > Click Edit > Scroll to Success Page