Tracking Returns

Owned by Shanley Compton (Unlicensed)
Last updated: Oct 19, 2023
3 min read

SEKO have a dedicated returns tracking portal https://track.omnirps.com/ designed to track returns throughout the cross border returns journey. This tracking portal can be supplied to customers for them to track their return however, it is also useful for customer service and operations team to track individual returns.

OmniParcel also has a tracking portal which can be used to track the first mile shipping. Once the return is delivered to the first mile tracking destination, there will be no further events shown in the OmniParcel tracking portal. This may be useful to use for domestic returns.

At the top of the tracking portal is a timeline of the 7 status' a return may commonly have.

Return Tracking Status'

  1. Return Created
    A return label has been created by Seko either via the OmniReturns Portal or via API

  2. Return In Transit
    Seko has been notified from the first mile carrier that the package has been collected

  3. Transferred to Sorting Facility
    Seko has been notified from the first mile carrier that the package has been delivered to the first mile destination.
    If your returns are not processed via OmniRPS, your tracking will end here and the below status' are not relevant.
    Returns processed via OmniRPS - This does not mean Seko has the package in our possession yet. This tracking event is from the carrier to say they’ve marked the parcel as delivered to our returns hub.

  4. Depot Scan
    A receipt scan to confirm the package has been received by the Seko hub and is in Seko’s possession.

  5. Return Processed
    The Return package has been opened, items inside the package have been confirmed. Items are then consolidated together for export.

  6. Return Exported
    The returns have been consolidated, assigned a consolidated connote and have been exported out of OmniRPS to be delivered back to your chosen location

  7. Return Delivered Back To Retailer
    The returns have been delivered back to your chosen location.

  8. Return Rejected
    If there is an issue with the return during processing, it can be rejected by the hubs

Tracking example

Each Tracking Status update will have a timestamp. The timestamp in https://track.omnirps.com/ displays in the local time zone where the Tracking Status occurred.
The time stamp will display in UTC time zone in OmniRPS Tracking & History report unless the timezone converter is used.

How to track a specific return

 Copy and paste the return consignment number into  https://track.omnirps.com/ The tracking page of the consignment will be presented and will show 2 links:

  1. First mile returns label tracking.

  2. Export consolidated connote/ tracking number.

Exported Return connote

  • Click on the ‘Return Exported’ tracking number. You will be presented with the tracking page of the consolidated returns shipment.

  • Click on the ‘Show Detailed’ to see the number of boxes (parcels) in this shipment.

 

How to View all items within a Consolidated Shipment

Please see instructions here