If you do not let customers chose their return option (refund, credit note or exchange), you can automate which return option customers get by setting up return rules based on specific parameters you chose such as country or order value
Return Rules
By clicking on "Rules" button on Shopify Private App Integrations listing, the user will be redirected to the Rules listing page.
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Set different return options for customers in different countries (e.g. offer refund return labels to domestic shoppers only)
Set different return options based on order value (e.g. offer refund returns for orders over a certain amount only)
Set different return options based on order discount (e.g. offer store credit (gift card) returns only for discounted orders)
Set different return options based on the return reason (e.g. offer store credit (gift card) returns for defective items)
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