How it works?
The retailer will create an API giving Seko access to their Shopify accounts.
Seko subscribes to the Shopify Order Webhook API which notifies Seko every time an order is placed.
Seko then calls the Shopify order API and stores the information required for a customer to create a return
Order data is stored for 3 months
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Initial Order Import
When we integrate with Shopify initially we will import the last 30 days of orders in to our database, it is a restriction from Shopify that we cannot import any orders beyond this timeframe.
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First scan - when we receive the Return In Transit tracking event from the carrier notifying Seko, the return has been dropped off by the customer
Processing - when the return is processed via OmniRPS
Manual - when the Return Status in OmniRPS is updated on the return to “CLOSED”
To set up the Shopify integration, please contact your Account Manger.