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Requesting New Users

The following should be provided when When requesting a new user login to the ServiceNow Deskyour system administrator, the following must be provided.

• First and Name - Legal Name, nicknames are not acceptable.

• Last Name

• SEKO/Customer email address - Refrain from personal email addresses.

• Phone Number - if applicable, provide the users phone number.

• User Role - Reference our 3PL Central User Roles table to determine what role the user will need access to.

• Assigned Customer - Legal Name, nicknames are not acceptable.

• Email Address - SEKO Email Address preferred however, personal email address can be used as an alternative.

• User Type - is this user a SEKO employee or a SEKO client?

• Job Title/Role - If the user is for a customers SEKO employee , provide the customers nameprovide the title/role the new user will need. Review the ‘User Role’ chart for more information on job titles/roles.

• Assigned Warehouse(s) - The Provide the warehouse(s) the new user will need access visibility to.

• Assigned Client - If the user is a SEKO client, provide the company name the user works for.