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After making any changes, please click “Save and Next” to save your changes.
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Country Fees
This is a list of all the countries you offer countries from. returns from and where you manage label fees.
If you would like new countries added please contact your Account Manager.
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Field Name | Mandatory | Description |
|---|---|---|
Hub Priority | Y | Order in which the countries will appear in the Returns Portal |
Label Charges | Y | Define if labels are free (Retailer Paid) or the customer must pay for it (Customer Paid). If there are multiple carriers for a country, you can charge a different label fee for each carrier |
Label Charges - Customer Paid - Text boxChoose Return Type | YEnter | value you would like to charge customers This is who will pay for the Return labelreturn label Customer Paid - Customers will be charged the specified amount. If this option is selected, the below options will appear |
Label Charges - Customer Paid | ||
Label Charges - Select OneCommission | YAlways use FIX | Value used in the calculation type |
Label Charges - Customer Paid Calculation Type | Y | How the label fee will be calculated
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Label Charges - Currency | Y | Currency in which to charge customers for the Return label |
Label Charges - Customer Paid - Free Label Store Credit Exchange | Y | Only used when customers can chose their return option. Option to give customers free return labels if the customer choses the return option as Store Credit or Exchange. This will be promoted to the customer to encourage these choices. |
Address Field Names | Y | Option to show the local terminology in the address fields in the returns portal. These values will not usually be seen as the address is pre-populated |