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Updating of Tariffs with an aim to achieve 80% global Auto Rating & Costing
Status colour BlueGreen title IN PILOTLIVE Magaya Global Rate Management Tariff Uploads
Operational Performance Management
Status colour Yellow title SETUP IN PROGRESS
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Service Level Agreements (SLA)
The GSSC is an internal service provider to the Network and will thus work on the basis of the normal Service Level Agreements for Various Requests for Auto Rating & Costing where there are no delays in clarifications or approval stages
Request Type | SLA for GSSC | Remarks |
|---|---|---|
Company Tariff - New | 2 working days | Assuming no delay in clarifications & approval Stage |
Supplier Costing - New | 2 working days | Assuming no delay in clarifications & approval Stage |
Global Client Rate - New | 3 working days | Assuming no delay in clarifications & approval Stage |
Local Client Rate - New | 2 working days | Assuming no delay in clarifications & approval Stage |
Lead times at different Stages of Auto Rating Request ( GSSC & Requestor (You))
Particulars | GSSC SLA | GSSC Actions | Expected Response Time from Requestor |
|---|---|---|---|
Response to Request Raised | 12 Hours Response from Ticket generation | GSSC Will assign the Request & confirm they are working on vetting template as well as checking CW1 Settings for any exsiting setup | |
Request for Clarification | 72 hours | should there be any clarifications required the GSSC will consolidate all clarifications and respond in the Ticket within 72 hours | Requestors are expected to provide clarifications & responses within the ticket (including revised upload templated) If there is no response recieved within 72 hours of the request for clarifications being raised the initial ticket will be cancelled |
Request for Approval | Once Request for approval is activated the GSSC is awaiting confirmation via Jira to go ahead and activate new tariff in CW1 | GSSC will wait for approval for 120 hours from time of requesting approval. If no approval is recieved within 120 hours the GSSC will delete any tariff’s they had prepared in CW1 and cancel the request. |
CW1 Auto Rating & Engaging with GSSC
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