Global Shared Services Center

Owned by Natalia Cera (Unlicensed)
Last updated: Mar 13, 2024 by Jacquelene.Manfredini
2 min read

Scope of Services Provided

The Global Shared Service Centre (GSSC) has been established as a global resource to help enable and drive automation within our Global Operational Processes as well as serve as an internal Performance Management team for the SEKO Global Network.

As of August 7th, 2023 the GSSC will go live with 2 primary services to the Network

  1. Updating of Tariffs with an aim to achieve 80% global Auto Rating & Costing LIVE

  2. Magaya Global Rate Management Tariff Uploads LIVE

  3. Operational Performance Management SETUP IN PROGRESS

 

Service Level Agreements (SLA)

The GSSC is an internal service provider to the Network and will thus work on the basis of the normal Service Level Agreements for Various Requests for Auto Rating & Costing where there are no delays in clarifications or approval stages

Request Type

SLA for GSSC

Remarks

Request Type

SLA for GSSC

Remarks

Company Tariff - New

2 working days

Assuming no delay in clarifications & approval Stage

Supplier Costing - New

2 working days

Assuming no delay in clarifications & approval Stage

Global Client Rate - New

3 working days

Assuming no delay in clarifications & approval Stage

Local Client Rate - New

2 working days

Assuming no delay in clarifications & approval Stage

Lead times at different Stages of Auto Rating Request ( GSSC & Requestor (You))

Particulars

GSSC SLA

GSSC Actions

Expected Response Time from Requestor

Particulars

GSSC SLA

GSSC Actions

Expected Response Time from Requestor

Response to Request Raised

12 Hours Response from Ticket generation

GSSC Will assign the Request & confirm they are working on vetting template as well as checking CW1 Settings for any exsiting setup

 

Request for Clarification

72 hours

should there be any clarifications required the GSSC will consolidate all clarifications and respond in the Ticket within 72 hours

Requestors are expected to provide clarifications & responses within the ticket (including revised upload templated)

If there is no response recieved within 72 hours of the request for clarifications being raised the initial ticket will be cancelled

Request for Approval

 

Once Request for approval is activated the GSSC is awaiting confirmation via Jira to go ahead and activate new tariff in CW1

GSSC will wait for approval for 120 hours from time of requesting approval. If no approval is recieved within 120 hours the GSSC will delete any tariff’s they had prepared in CW1 and cancel the request.

 

 

CW1 Auto Rating & Engaging with GSSC