Contents
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Overview
In logistics terms “White Glove” is the process for managing all the steps from the customer making a booking through to the delivery and installation of the order at the end customer site in the room of choice.
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End Customer order
Organising transport of goods from Supplier to Warehouse
Instruction of Receipt and Put Away of Goods in DC
Instruction of Pick, Pack and Dispatch of Goods in DC
Transport of goods to a Final Mile Facility
Installation of goods taken from Final Mile Facility to End Customer location
Proof of Delivery
Proof of Quality
“Behind the Scenes” processing includes
Scheduling transport legs
Scheduling installation work
Invoicing
Rate card management