Overview

In logistics terms “White Glove” is the process for managing all the steps from the customer making a booking through to the delivery and installation of the order at the end customer site in the room of choice.

Tasks involved may consist of

• End Customer order

• Organising transport of goods from Supplier to Warehouse

• Instruction of Receipt and Put Away of Goods in DC

• Instruction of Pick, Pack and Dispatch of Goods in DC

• Transport of goods to a Final Mile Facility

• Installation of goods taken from Final Mile Facility to End Customer location

• Proof of Delivery

• Proof of Quality

“Behind the Scenes” processing includes

• Scheduling transport legs

• Scheduling installation work

• Invoicing

• Rate card management