Requesting User Access
The following must be provided when requesting a new user login to the ServiceNow Desk. Providing the following information will expedite the user creation process. Once the user account is created, the user will receive an email from JASCI for password setup.
Team Member ID - SEKO Alias ID
First Name - Legal first name
Last Name - Legal last name
Address Line - Primary facility (fulfillment center) the user reports to
City
Country Code
State
Zip Code
Work Email -
SEKO email address, if possible, refrain from using personal email addresses.
Department - System departments: Corporate/IT, Inbound, Inventory Control, Outbound, Returns
Language
Start Date - Anticipated start date of user.
Company/ies - The client accounts theRole - The menu options a user will need access to.
Fulfilment Centers - The fulfilment center(s) the user will need access to.
User Creation and Settings
The following is a standardized guide that should be followed when creating or modifying a JASCI user account.
Step 1: Open Team Member Lookup
Team Member Lookup allows an admin to create a new user account or lookup an existing user to modify/terminate the users account.
On the navigation bar select Admin > TeamMember > Team Member Maint
Step 2: Create a New User/Modify Existing Account
To create a new user, click the “New” button.
To modify an existing account, enter the team member ID/name or click the “Display All” button, this will generate a list of all users.
Step 3: Create/Modify User Information
The following information must be entered when creating a new user and can be modified later. The information will be provided by the station manager who is requesting user access.
Team Member ID - SEKO Alias ID
First Name - Legal first name
Last Name - Legal last name
Address Line - Primary facility (fulfillment center) the user reports to
City
Country Code
State
Zip Code
Work Email - The SEKO email address, refrain from using personal email addresses.
Department - System departments: Corporate/IT, Inbound, Inventory Control, Outbound, Returns
Language
Start Date - Anticipated start date of user.
CompanyReview the ‘User Menu Profiles & Menu Options' chart to select a role.
Client(s) - The client accounts the user will need access to.
Fulfilment Centers - The fulfilment center(s) the user will need access to.
| View, download or print the ‘User Creation/Settings’ SOP. | Document last reviewed and updated 01/12/2023 |