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Application Support

Welcome to the Contract Logistics Technology Page

Applications and technology we support…

Warehouse Management Systems

Integration Middleware

Other Technology

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Our Support Process

Need support or have a great idea? Follow me… ➡️

  • Is it related to SEKO 360? If Yes, go ⬇️ If No, go ➡️

Then what happens?

We review all Service Now tickets, here’s what happens next… ➡️

  • Is development required to resolve the ticket? If Yes, go ⬇️ If No, go ➡️

🛠️ We work on your request and close the ticket when it’s done! 🌟

  • Requests that require development are added to the Product Roadmap. Enhancements are reviewed by a Steering Committee and prioritized. ⬇️

  • We coordinate development with the provider and test it once development is complete. ➡️

(big grin) Once testing is complete, we announce our newest feature on the biweekly workshops! 🌟

Information About our Tech

For JASCI & Extensiv Hub support please use the listed links.

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JASCI Software: Announcements, Updates & Work Instructions

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Extensiv Hub: Announcements, Updates & Work Instructions

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WMS ServiceNow: Support, Request, User Access

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Client On Boarding: Scope of Work Builder

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Client On Boarding: User Acceptance Test Log

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MySEKO Harmony: Sign in

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Trading Partners:

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Product Roadmap: View Status of Pending/Current Request

For SEKO 360 or Indigina related applications please use the listed links.

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SEKO 360 Tech Page: Announcements, Updates & Work Instructions

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Indigina Support Desk: Support, Request, User Access

Product Roadmap

Please submit development/enhancement request to

Jira

our ServiceNow desk or view our Product Roadmap to view the timeline of all current/pending request.

Meet the Team

IT Application Support Team.

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Jennifer Hogue

Sr. Director, WMS

Leyda Telles

Project Coordinator