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Requesting User Access

A ticket

The following must be

submitted through SEKOs ServiceNow desk requesting access to JASCI software. The following information is required and must be submitted with the ticket. Submitting the required information with the ticket

provided when requesting a new user login to the ServiceNow Desk. Providing the following information will expedite the user creation process.

  

JASCI Required Fields​

Description​

  • Team Member ID

  • - SEKO Alias ID

  • First Name

  • - Legal first name

  • Last Name

  • - Legal last name

Address Line

City

Country Code

State

Zip Code

Primary facility (fulfillment center) the user reports to.

  • Work Email

The

Company(s)

  • - SEKO email address, if possible, refrain from using personal email addresses.

Department

System departments: Corporate/IT, Inbound, Inventory Control, Outbound, Returns

Language

Start Date

Anticipated start date of user.

  • Role - The menu options a user will need access to. Review the ‘User Menu Profiles & Menu Options' chart to select a role.

  • Client(s) - The client accounts the user will need access to.

Fulfillment

  • Fulfilment Centers

  • - The

fulfillment

  • fulfilment center(s) the user will need access to.

User Creation and Settings

The following is a standardized guide that should be followed when creating, editing a JASCI user. 

Step 1: Open Team Member Lookup  

Team Member Lookup allows an admin to create a new user account or lookup an existing user to modify or terminate the users account.  

On the navigation bar select Admin > TeamMember > Team Member Maint  

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Step 2: Create a New User/Modify Existing Account

To create a new user click the “New” button.

To modify an existing account enter the team member ID/name or click the “Display All” button, this will generate a list of all users.

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Step 3: Create/Modify User Information

The following information must be entered when creating a new user and can be modified later.

| View, download or print the ‘User Creation/Settings’ SOP. | Document last reviewed and updated 01/12/2023 |