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Requesting User Access

The following must be provided when requesting a new user login to the ServiceNow Desk. Providing the following information will expedite the user creation process.

  • Team Member ID - SEKO Alias ID

  • First Name - Legal first name

  • Last Name - Legal last name

  • Work Email - SEKO email address, if possible, refrain from using personal email addresses.

  • Role - The menu options a user will need access to. Review the ‘User Roles‘User Menu Profiles & Menu Options' chart to select a role.

  • Client(s) - The client accounts the user will need access to.

  • Fulfilment Centers - The fulfilment center(s) the user will need access to.

The ‘User Roles’ chart provides an overview of the menu profiles that are assigned

  • to

the user role

  • .

‘Menu Profiles’ group together similar functions (e.g 1 - Inbound groups all receiving methods). For more details on a specific menu profile, review the ‘Menu Options’ chart.

User Roles

Roles

Menu Profiles Assigned to Role

Authorities Needed

Warehouse Operator

1 - Inbound, 2 - Outbound

Warehouse Lead

1 - Inbound, 2 - Outbound, 3 - Dock Appointment, 4 - Inventory, 5 - Lookups, 8 - Gravity

Customer Service Representative

1 - Inbound, 2 - Outbound, 3 - Dock Appointment, 4 - Inventory, 5 - Lookups, 6 - Reporting, 7 - Billing, 8 - Gravity

Order Management

Inventory Specialist

1 - Inbound, 2 - Outbound, 3 - Dock Appointment, 4 - Inventory, 5 - Lookups, 6 - Reporting, 8 - Gravity

Change Status, Cycle Count, Inventory, Kit Request

Warehouse Supervisor

1 - Inbound, 2 - Outbound, 3 - Dock Appointment, 4 - Inventory, 5 - Lookups, 6 - Reporting, 8 - Gravity, 9 - Setup

Analytics, Change Status, Cycle Count, Empty Tote, Inventory, Kit Request, Order Management, Reassign, System

Warehouse Manager

1 - Inbound, 2 - Outbound, 3 - Dock Appointment, 4 - Inventory, 5 - Lookups, 6 - Reporting, 7 - Billing, 8 - Gravity, 9 - Setup

Analytics, Change Status, Cycle Count, Empty Tote, Inventory, Kit Request, Order Management, Reassign, System

| View, download or print the ‘User Creation/Settings’ SOP. | Document last reviewed and updated 01/12/2023 |