| Table of Contents | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
Global Metrics
Name | Definition | Region |
|---|
Last Updated
List of KPIs and Targets for Operational & Billing Excellence |
...
Global | ||
File Registration
...
Name | Definition | Region |
|---|
Requirements on how to register shipments and consols, data requirements, process documents, operations requirements, etc. | Global | |
Requirements on how to register International Parcel | Global |
Requirements on how to |
register Contract Logistics files | Global |
Requirements for container milestones, management, & reporting
Global
Documentation
...
Name
...
Definition
...
Region
...
Last Updated
...
...
Requirements on proper data input to utilize the CargoWise Arrival Notice Document
...
Global
...
Multi Container Delivery Orders
...
Requirements on proper data input to issue multi container delivery orders
...
Global
...
Client Invoice Document Packs
Requirements on how to register bookings within the CargoWise Booking Module | Global | |
Requirements on how to register one off quotes within the CargoWise One Off Quote Module | Global | |
Requirements on how to properly register buyers consol shipments and issuing a master lead operational billing file | Global |
File Costing & Billing
Name | Definition |
|---|
Category
Region |
|---|
Financial requirements for billing, usage of job status, profit & loss reason codes, revenue recognition, etc |
Global |
Global Charge Codes
List of Required Global Charge codes utilized for billing
Costing & Billing
Guide on intercompany invoicing policy, claims process, and business rules | Global | |
Required process for auto rating client revenue and roles & responsibility for the Global Shared Service Center (GSSC) |
Billing
Global |
Auto Costing
Required process for auto costing agent & carrier costs and roles & responsibility for the Global Shared Service Center (GSSC)
Costing
Global
Costing
Required process for roles and responsibility when accruing cost for CASS airlines |
USA | |
Guide on how to set up special batch and periodic invoicing within a client organization |
Billing
Global | |
Guide on how to utilize foreign currency exchange rates and posting |
Global |
Guide on special requirements for specific carriers on posting costs
Costing
USA
List of new global charge codes and commission percentage applicable for USA Commissions | USA | |
INTL Agent Operating Procedures
Name | Definition |
|---|
Region | ||
|---|---|---|
Guide on how to identify exclusive agents, non exclusive, etc | Global |
Roles & responsibilities for Operational workflow & timeline for FMC filing, SEKO House Bill Issuance, AMS, ISF, Pre-Alert, etc for SEKO INTL Agents oustide of the Asia Pacific Region
USA
Operational Procedures for the Asia Pacific Data Service Center (DSC)
Roles & responsibilities for Operational workflow & timeline for FMC filing, SEKO House Bill Issuance, AMS, ISF, Pre-Alert, etc for SEKO INTL Agents within the Asia Pacific Region
Global
Guide on how the automatic EDI Interface works to send outbound pre-alerts to Hermes
Global?
Operational Platforms
...
Name
Definition
...
Category
...
Compliance Related SOP’s
Name | Definition | Region |
|---|---|---|
Required only for cargo destined to US for Ocean | Global | |
Required only for cargo destined to US for Ocean. Requirements on how to register ISF through CargoWise | Global | |
Required only for cargo destined to US for Ocean. SEKO Branded ISF template and ISF Requirements | Global | |
Centralized repository for all US. Ocean Compliance related documentation (Relevant only for Cargo destined to USA via Ocean) | Global | |
Listing of sanctioned countries where SEKO Is NOT allowed to ship cargo (Available Via Compliance SharePoint) | Global | |
Required only for cargo destined to Japan for Ocean | Global | |
Required only for cargo destined or via European port for Ocean Freight | Global |
Additional International Systems
Name | Definition | Region | Relevant Links |
|---|---|---|---|
Magaya | External platform for SEKO air and ocean rate contracts for pricing and FMC filing |
Global | ||
Magaya | Magaya hosted training videos on using the portal | Global |
WebCargo | External platform for |
|---|
Track & Trace
Global
Airline Quotes & Bookings - Link to the platform. For training and access contact your local Regional Ops Excellence support. | Global | ||
|---|---|---|---|
TradeTech | External platform used for Filing of HBL AMS (Shipments to/From USA) | Global |
Organizations/Master Data Management
Name | Definition |
|---|
Region | ||
|---|---|---|
Link to portal to create or update new organizations (MDM Team) | Global | |
Required definitions for the different roles and responsibilities that organizations have within a job, best practices on organization setup to auto default data into files. | Global |
...
Operational Related SOPs
...
Name
...
Definition
...
Name | Definition |
|---|
USA Accounts Payable and Receivables
EMEA Accounts Payables and Receivables
APAC Accounts Payables & Receivables
Reporting
...
Name
Definition
Additional Support
Region | ||
A guide on how create electronic shipping instructions. | Global | |
A guide on how to create an electronic booking request for ocean carriers. | Global | |
A guide on how change and update electronic booking and shipping instructions for ocean carriers. | Global |
Ocean Product (SKCL) Support
Name | Definition |
|---|
USA
EMEA
APAC
Air Product Support
...
Name
...
Definition
...
USA
...
EMEA
...
APAC
Compliance
Name
Definition
USA
EMEA
Region | |||
|---|---|---|---|
Internal operating procedures under SKCL | Global | ||
Requirements on releasing SEKO Ocean House Bills of Ladings in CargoWise | Global | ||
Procedure on FMC filing for Tariff Rate Item (TRI) via Magaya | Global | ||
A guide on how our approved agents can work with the GSSC (Global Shared Service Center) Team in Vietnam to have SKCL HBLs issued. | Global | ||
Requirements in CargoWise to issue HBL and MBL when using SKCL | Global |