Page Comparison

Requesting User Access

The following must be provided when requesting a new user login to the ServiceNow Desk.

Required Fields​

Providing the following information will expedite the user creation process.

• Team Member ID

• - SEKO Alias ID

• First Name

• - Legal first name

• Last Name

• - Legal last name

Address Line

City

Country Code

State

Zip Code

• Work Email

Start Date

Anticipated start date of user.

Company(s)

• - SEKO email address, if possible, refrain from using personal email addresses.

Department

System departments: Corporate/IT, Inbound, Inventory Control, Outbound, Returns

Language

• Role - The menu options a user will need access to. Review the ‘User Menu Profiles & Menu Options' chart to select a role.

• Client(s) - The client accounts the user will need access to.

• Fulfilment Centers

• - The

• fulfilment center(s) the user will need access to.

User Creation and Settings

The following is a standardized guide that should be followed when creating, editing a JASCI user. 

Step 1: Open Team Member Lookup  

Team Member Lookup allows an admin to create a new user account or lookup an existing user to modify or terminate the users account.  

On the navigation bar select Admin > TeamMember > Team Member Maint  

Step 2: Create a New User/Modify Existing Account

To create a new user click the “New” button.

To modify an existing account enter the team member ID/name or click the “Display All” button, this will generate a list of all users.