Requesting User Access
The following must be provided when requesting a new user login to the ServiceNow Desk. Providing the following information will expedite the user creation process.
Team Member ID - SEKO Alias ID
First Name - Legal first name
Last Name - Legal last name
Address Line - Primary facility (fulfillment center) the user reports to
City
Country Code
State
Zip CodeWork Email -
SEKO email address, if possible, refrain from using personal email addresses.
Department - System departments: Corporate/IT, Inbound, Inventory Control, Outbound, Returns
Language
Start Date - Anticipated start date of user.
CompanyRole - The menu options a user will need access to. Review the ‘User Menu Profiles & Menu Options' chart to select a role.
Client(s) - The client accounts the user will need access to.
Fulfilment Centers - The fulfilment center(s) the user will need access to.
User Creation and Settings
The following is a standardized guide that should be followed when creating, editing a JASCI user.
Step 1: Open Team Member Lookup
Team Member Lookup allows an admin to create a new user account or lookup an existing user to modify or terminate the users account.
On the navigation bar select Admin > TeamMember > Team Member Maint
Step 2: Create a New User/Modify Existing Account
To create a new user click the “New” button.
To modify an existing account enter the team member ID/name or click the “Display All” button, this will generate a list of all users.
Step 3: Create/Modify User Information
The following information must be entered when creating a new user and can be modified later.| View, download or print the ‘User Creation/Settings’ SOP. | Document last reviewed and updated 01/12/2023 |