What is IT Work Order?
IT Work Order is a dedicated section within SEKO IT Help Center that allows you to submit requests for New Features, Integrations Projects, and Report Requests.
Where can I access it?
You can access it on Seko IT Help Center
Type of requests
You will find three type of requests.
Each request contains its corresponding form, which you must fill out with all the necessary information to submit the request. Click on the request name to access the form.
Type of fields
All forms contain the following types of fields
Mandatory fields
All fields containing a red asterisk next to the field name are required. If a you do not fill out a mandatory field, you will not be able to send the request.
Short text (plain text only)
A single line of plain text for short lengths of text (up to 255 characters).
Paragraph text (rich text)
Paragraph text fields are used to insert multiple lines of text, such as a description or context.
Radio buttons
This field allows you to select a single option from a list to complete the field.
Checkboxes
Checkboxes fields allow you to select multiple options for a list to complete the field.
Date picker
Date picker fields allow you to provide date information using a calendar selection to complete the field. You can also complete the field by typing dates into the field.
Dynamic fields
A dynamic field is a type of field in which the value of one field controls the values that you can choose in another field. In a dynamic field, selecting a value for a parent field determines what value are available in the "child" fields.
How to fill in the forms and send requests
SEKO Integration Project
Whether you want to connect to SEKO via an API, EDI, XML, or CSV file, use this form to submit your Integration Project Request.
Refer to the following tutorial to learn how to do it.
Seko Report Request
Use this form to request reports that need to be ran and/or customized.
Refer to the following tutorial to learn how to do it.
SEKO New Feature
Use this form to incorporate a new feature or enhance an existing feature of the Application Services that is currently not available.
Refer to the following tutorial to learn how to do it.
Notifications
Refer to the section Activity, at the end of the form, to monitor the activity and comments related to your request.
You will also receive an email notification when:
Sending the request
Receiving a comment
The status of the request is updated