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1.Sales Guides, Product & Marketing Material & Helpful SOP’s

  1. General SEKO Ecommerce Box Folder

  2. Sales Process Bible:

  4. Marketing & Product Materials

  5. Ideal Customer Profiles

  6. Pre-Sales Guide

  7. Product Packs & Information

  8. SEKO eCommerce Onboarding Workflow

2. ONBOARDING: ALL Required Documentation and Onboarding Forms must be uploaded in SalesForce by the Sales Rep.

  1. https://forms.zohopublic.com/sekoomnichannellogistics/form/CustomerImplementationQuestionnaire/formperma/WYc6VcMiqIHY6VYzMrxh8dssrQzOR9TlgYWXOru0ksk Completed by either the Client or the Sales Rep.

  2. Approved Credit Application
    https://seko.box.com/s/ypnqe1hym57ith8roeeiajp4ajiu477k w/ approved credit amount

  3. Approved Known Shipper Check:
    https://seko.box.com/s/xbgysb0px70jmnomopu3okk93ju7j0t5

  4. ACH & Payment Details:
    https://seko.box.com/s/k4d840jhtqct3fvieorwld2x9kr3pxt2

  5. Signed NDA:
    https://seko.box.com/s/0kuzdf4hr7ik5r518b9poz49zvl1heul

  6. Copy of Rate Card with Desired Margin Percentages; Global Cost Models for all SEKO Ecommerce Products can be found using the following Box Link:

  7. Please upload all other Files or Contracts such as MSA, LOI’s, T&C’s into SalesForce under Files Tab for the customer.

NOTE: Once all files have been completed and properly uploaded into SalesForce please email Jackie Choumas at Jackie.choumas@sekologistics.com for information on next steps such as OmniParcel account setup and testing.

**Failure to Complete ANY of the required documents will delay the onboarding process. For questions regarding U.S. client onboarding please email Jackie Choumas at jackie.choumas@sekologistics.com

3.Pre-Go-Live Phase: Send to clients BEFORE 1st Shipment

  1. Welcome to SEKO Retailer Starter Pack:
    https://www.sekologistics.com/au/welcome-to-seko/

  2. Customer Service Portal:
    https://omnianza.zendesk.com/hc/en-au/requests/new

  3. Omni IT Support Help Desk:
    https://seko.atlassian.net/servicedesk/customer/portal/31/group/95
    For more information on navigating the Omni IT Support Helpdesk please use the following link:
    OmniSupport Ticket Self-Management

  4. API Details for Client IT Support & Troubleshooting
    https://helpdesk.omniparcel.com/api-docs/parameters-of-api/

  5. Retailer Support Center:
    https://seko.atlassian.net/wiki/spaces/RSC

4. Go-Live & Hypercare

  1. Go-Live Scheduling

  2. Billing Notice

  3. Reporting

  4. Service Performance Monitoring Period

  5. Billing

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