Welcome to SEKO Omni - Retailer Support Centre

This is our eCommerce Retailer Support Centre. Here you will find information on all our eCommerce products, OmniParcel, OmniReturns and OmniRPS. You will find user guides, integration documents and how to log support tickets with OmniSupport.

You can find information to improve your returns customer experience such as how to configure your returns portal, set up email notifications and automate the issuing of refunds, store credits or exchange orders.
For our Operations teams, you can find how to track your returns individually and in bulk, see how much stock is at each Seko hub and analyse why goods are being returned.

Please see the left side menu to browse topics or search below.

OmniParcel is SEKO’s outbound consignment management system, which covers all your outbound shipping needs from consignment creation, label printing, manifesting, tracking and status updates, a customised tracking portal and track & trace email alerts and reporting.

OmniReturns is SEKO’s customer facing returns portal used by your customers to self service return initiation. OmniReturns provides a branded, mobile first portal to create and track returns for end consumers. OmniReturns offers end to end automation and proactive alerting to reduce contacts to your Customer Service team.

OmniRPS is SEKO’s return processing system used globally in our returns hub to inspect, process, consolidate and export freight domestically and internationally. Offering in country processing so you can refund customers earlier and save on costs through consolidation.

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FAQ’s

Outbound

You can find your account number at the bottom right corner of OmniParcel.

The Site Name is your account Name. You are required to tell support your site name to enable us to easily identify your account. Normally you can find your site name next to your username in the bottom left corner of your OmniParcel.

Yes, you can check your tracking report of all your OmniParcel accounts together. Your accounts must be grouped together. If you accounts are not grouped, please contact OmniSupport

Yes you can. Please refer to the stock size management page https://helpdesk.omniparcel.com/knowledge-base/stock-size-management/

Yes you can. Please check address book management page for more information : https://helpdesk.omniparcel.com/knowledge-base/address-book-management/

Returns

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