Global Metrics
Name | Definition | Region | Last Updated |
|---|---|---|---|
List of KPIs and Targets for Operational & Billing Excellence | |||
Job Registration
Name | Definition | Region | Last Updated |
|---|---|---|---|
Requirements on how to register shipments and consols, data requirements, process documents, operations requirements, etc. | Global | ||
Requirements on how to register International Parcel | Global | ||
Requirements on how to properly register buyers consol shipments and issuing a master lead operational billing file | Global | ||
Requirements for container milestones, management, & reporting | Global |
Job Costing & Billing
Name | Definition | Category | Region |
|---|---|---|---|
Job Management | Financial requirements for billing, usage of job status, profit & loss reason codes, revenue recognition, etc | File Management | Global |
Global Charge Codes | List of Required Global Charge codes utilized for billing | Costing & Billing | Global |
Auto Rating | Required process for auto rating client revenue and roles & responsibility for the Global Shared Service Center (GSSC) | Billing | Global |
Auto Costing | Required process for auto costing agent & carrier costs and roles & responsibility for the Global Shared Service Center (GSSC) | Costing | Global |
Guide on how to enter and post cost from the consol level | Costing | ||
Required process for roles and responsibility when accruing cost for CASS airlines | Costing | USA | |
Guide on how to set up special batch and periodic invoicing within a client organization | Billing | Global | |
Guide on how to utilize foreign currency exchange rates and posting | Costing & Billing | Global | |
Guide on special requirements for specific carriers on posting costs | Costing | USA | |
Reversing AP or AR Invoices | |||
INTL Agent Operating Procedures
Name | Definition | Category | Region |
|---|---|---|---|
Guide on how to identify exclusive agents, non exclusive, etc | Global | ||
Roles & responsibilities for Operational workflow & timeline for FMC filing, SEKO House Bill Issuance, AMS, ISF, Pre-Alert, etc for SEKO INTL Agents oustide of the Asia Pacific Region | USA | ||
Operational Procedures for the Asia Pacific Data Service Center (DSC) | Roles & responsibilities for Operational workflow & timeline for FMC filing, SEKO House Bill Issuance, AMS, ISF, Pre-Alert, etc for SEKO INTL Agents within the Asia Pacific Region | Global | |
Guide on how the automatic EDI Interface works to send outbound pre-alerts to Hermes | Global? |
Operational Platforms
Name | Definition | Category | Region |
|---|---|---|---|
Magaya | External platform for SEKO air and ocean rate contracts for pricing and FMC filing | Rate Management | Global |
Project 44 | External platform for Ocean tracking with predictive analysis and carrier analytics | Track & Trace | Global |
Organizations/Master Data Management
Name | Definition | Category | Region |
|---|---|---|---|
Organization Set up | Link to portal to create or update new organizations (MDM Team) | Global | |
Required definitions for the different roles and responsibilities that organizations have within a job, best practices on organization setup to auto default data into files | Global |
Local Accounting Contacts/Processes
Name | Definition |
|---|---|
USA Accounts Payable and Receivables | |
EMEA Accounts Payables and Receivables | |
APAC Accounts Payables & Receivables |
Reporting
Name | Definition |
|---|
Additional Support
Name | Definition |
|---|
Ocean Product Support
Name | Definition |
|---|---|
USA | |
EMEA | |
APAC |
Air Product Support
Name | Definition |
|---|---|
USA | |
EMEA | |
APAC |
Compliance
Name | Definition |
|---|---|
USA | |
EMEA | |
APAC |