Beginning Our Transformation Journey
- Vikas Chowdhary
We’re in the tunnel
Our first Operations Conference since before the pandemic saw colleagues from all over the US (and some from international locations) flock to Eaglewood, Itasca for two intense days of strategy, discussion, networking (and bowling).
The theme throughout: Transformation.
As SEKO continues to grow at a fantastic rate, it is inevitable that inconsistencies in global processes and ways of working are exposed, and limit our ability to automate and scale our operations…and at SEKO we don’t like limits.
Bringing together our people, our team, the conference has underlined how committed and motivated every member of the SEKO family is. We’re creating momentum for the next 5 years and beyond. We’ve spent years training and working towards this moment - in fact if this was a football game, it won’t even have started yet. In fact…we’re in the tunnel. Look at your team mates, feel that bond, that trust. There is electricity in the air. The crowd is restless. It’s time to show them what we’ve got.
Pictures
We would love to see your pictures from the Conference - please share them by uploading to here!
Takeaways
When all was said and done, the key messages coming out of the Conference were collated and summarised.
CORPORATE SHOULD
Improve communication
Explain why
Be proactive: talk to / survey the ops team
FIELD SHOULD
Improve communication
Embrace and cheerlead the change
Come together as a team
Ops Conference Trivia
Feedback
Your comments are an important part of the continuous improvement cycle, and developing a transformation culture.
Please take a moment to click on the feedback link (image below) and complete the survey, it should take no longer than 5 minutes.
Conference Sessions & Documents
The published Conference Programme can be found HERE.
All documents associated with the talks / breakouts can be found below.
Topic | Speaker | Document |
|---|---|---|
Opener | Rick Lee | |
Kick Off & Transformation Journey | James T Gagne | |
IT Update | Mike Powell | |
Big Picture: Quote to Cash | Rick Lee | |
Transform F&A Update | Matt Brown Chris Hoekstra | |
Commercial Excellence (Pricing, Quoting, Margin Expansion) | Andrew Ahadi | Commercial Excellence / Pricing, Quoting, & Margin Expansion |
Domestic: Margin Expansion | Justin Horwitz | Commercial Excellence / Pricing, Quoting, and Margin Expansion |
Domestic: Monthly Job Management & KPIs | Ian Oliver | |
Domestic: One Job, REDNA, Expectations | Justin Horwitz | |
International: One Job, PAVE and Projects | Vikas Chowdhary | |
International: PAVE | Julie Hansen | |
International: MySEKO | Peter Jaras | |
International: CW1 Reporting, Tips and Tricks | Nicki Genisboyle | |
International: Billing | Irene Cheung | |
International: Product | John Barbasetti | |
CSG Implementation Update | Andrea Ficco Doug Cullum Michael Petrosini | |
PBI Overview | Chris Hoekstra | |
APTrack & Emagia | Deanna Specht Chris Hoekstra | |
Takeaways and Closing | Rick Lee |
Get in Touch
If you have any questions, concerns, queries, thoughts, recommendations, puppy pictures, coupons or memes, please let us know!