You can send email notifications to customers at each point in the returns journey, these emails are triggered when the Return Tracking Status is updated. For a full list and explanation of the Tracking Status', please click here.
It is up to you which of these Status updates you send an email for. It is recommended to send an email at the Tracking Status when their refund or store credit will be processed.
These emails are created in OmniRPS > Administration > Trace and Trace Emails > Settings > Add Trace and Trace Emails Settings.
As these emails are transactional, they cannot be unsubscribed from. You may want to inform customers why there is no unsubscribe button.
Configuring the email template
The following details of the track and trace email can be configured:
Retailer Name: Name of your brand. This name will appear in the ‘From’ field of the received notification/email.
Logo Image: Your brand logo image is automatically fetched from the Admin set up Onboarding Admin page and will appear at the top left side of the email. This logo is added during SEKO Onboarding.
Email Subject: This will appear as the ‘Subject’ on the customer received email.
Logo Click Link: You can configure logo to click through to your required URL.
Email Notification Type: Set this to the Tracking Status you would like the email to be triggered by.
Email Template Type:
Template - this will allow you to use the formatting options supplied
HTML - we will use the text supplied in the email body as HTML
Email Body: You can customize the email main body by using the list of the defined variables on right side of email body editor. HTML code can also be added here.
Full Page Background Image: You can set a full email template background image.
Full Page Background Colour: You can also set full email template background Colour. A cooour picker is provided.
Main Display Grid Width: You can set the main email content box width. Standard Setting is 800.
Main Display Background Colour: You can set main email content background Colour.
Social Media Links; Facebook, Twitter, Instagram & Pinterest: Your applicable URL can be entered into the fields provided. The corresponding icon will appear on the top right side of the notification email.
Footer Copyright Text: Footer text can be added. The text will appear in the bottom centre of the email.
Retailer Email: You have the option to add a cc email for every tracking notification email sent to the customer.
Status:
Enable: Email will be sent to customers
Disable: Email is not being sent to customers. Email should be left as disabled until the email is ready to be sent.
Send a test email
Save the template
Click “Update” on the notification email you would like to test
Click “Send test email”
Enter email address
Click “Test email” to send a test email
Please note: Changes must be saved to be reflected in a test email.