Returns
A return occurs when the end customer refuses or returns the product to the merchant. Returns often have client-specific requirements, refer to your client SOP. Returns can be a single box or a pallet and may or may not have an ASN.
Step 1: Confirm Return
The client creates a return ASN, which will be confirmed by a warehouse operator upon the physical return.
Step 2: Quality Check
A warehouse operator performs a quality inspection on the material. SEKO standard quality inspection includes the following: check for damages, verify part number and quantity.
▪Discrepancies are tagged for OS&D and putaway in the designated OS&D location.
▪Mix pallets must be sorted and segregated by SKU unless the delivery is being cross docked or transloaded.
Step 3: Receive
The warehouse operator will receive all material into the WMS.
▪Any additional data to capture per the client SOP (i.e. lot, serial, expiry) will be captured during receiving.
▪The quantity received into the WMS should always equal the physical quantity received.
Step 4: Putaway
The warehouse operator will transfers the material to the appropriate putaway location. Once the warehouse operator receives and puts away all material, they notify the SEKO customer service representative.
Step 5: Add AdHoc Charges
The warehouse operator will capture any billable AdHoc activities performed during receiving.
Step 6: Confirms Goods Receipt
The SEKO customer service representative will confirm the returns receipt. This sends a goods receipt to the client.
▪This ends the receiving KPI.
