Loop On-boarding Process

New retailer to Seko

Loop will send an email to Seko Sales (Sales.AUNZ@sekologistics.com) introducing the client
Jason will engage with the client
Loop will send client the Loop on-boarding form
https://zfrmz.com/G3SkIjW9RIsg7SYQJaI2
Loop will introduce Liam, Justin and Jason to the client via email
Liam will send the client the on-boarding documents to complete
Liam will set up clients accounts in OmniParcel, OmniReturns and OmniRPS
1. OmniRPS >
  1. Retailer Settings > Return Receipt Type: “Single Scan” must be selected
  2. Tracking webhook URL set up to
    https://api.loopreturns.com/hook/v1/seko/update
Liam will send Loop the:
1. OmniReturns Key (OP Key)
2. OmniRPS API key and retailer Name as entered in OmniRPS
  (Retailer name is used in the OmniRPS Return Upload API and must match exactly)
Loop to create a test label and test return (in production)
Seko to process connote number from test return in OmniRPS
Upon successful results of point 8 and 9, Seko and Loop confirm with each other integration is ready
Go live

Retailer to request OR and RPS API Key to Liam
Liam supply keys
Loop to test integration for label creation and return upload
Loop/retailer to confirm when switched over to Loop
Seko to confirm if the retailer still requires access to OmniReturns (the retailer must still pay for access)
If access to OmniReturns is not required
1. OmniReturns - add “- Loop” to the end of the retailer name
2. OmniReturns - Unpublish portal
3. OmniRPS - disable Shopify integration
4. OmniRPS - disable Track and Trace emails
If access to OmniReturns is not required
1. OmniReturns - add “- Loop” to the end of the retailer name
2. OmniRPS - disable Track and Trace emails
Shanley to check in database returns are being upload to OmniRPS by Loop

Notes:

Seko bill the client directly for all costs associated to using our software and operations.