Loop On-boarding Process

Owned by Shanley Compton (Unlicensed)
Last updated: Jul 13, 2023
2 min read

New retailer to Seko

  1. Loop will introduce the client to the Seko team, who will allocate an account manager

  2. The Seko AM will engage with the client

  3. Loop will send client the Loop on-boarding form
    SEKO + Loop Returns Onboarding form

  4. Account Manager will send the client the on-boarding documents to complete

  5. The on boarding team will set up clients accounts in OmniParcel, OmniReturns and OmniRPS

    1. OmniReturns

      1. Do not add any email address as this will create a user account which Loop clients do not need

      2. hubs do not need to be added as they are creating labels via API

    2. OmniRPS

      1. This Tracking webhook URL needs to be set up. Without this, no credits will be issued to customers
        https://api.loopreturns.com/hook/v1/seko/update

  6. The onboarding team will supply either the AM or Loop the:

    1. OmniReturns Key (OP Key)

    2. OmniRPS API key and retailer Name as entered in OmniRPS
      (Retailer name is used in the OmniRPS Return Upload API and must match exactly)

    3. Hub addresses which need to be entered in Loop

  7. Loop to create a test label and test return (in production)

  8. Seko to process connote number from test return in OmniRPS

  9. Upon successful results of point 8 and 9, Seko and Loop confirm with each other integration is ready

  10. Go live

If existing SEKO retailers

  1. Retailer to request OR and RPS API Key to Liam

  2. Liam supply keys

  3. Loop to test integration for label creation and return upload

  4. Loop/retailer to confirm when switched over to Loop

  5. Seko to confirm if the retailer still requires access to OmniReturns (the retailer must still pay for access)

  6. If access to OmniReturns is not required

    1. OmniReturns - Move retailer under the “Loop” Company

    2. OmniReturns - Unpublish portal

    3. OmniRPS - disable Shopify integration

    4. OmniRPS - disable Track and Trace emails

  7. If access to OmniReturns is required

    1. OmniReturns - add “- Loop” to the end of the retailer name

    2. OmniRPS - disable Track and Trace emails

  8. Shanley to check in database returns are being upload to OmniRPS by Loop

 

Notes:

Seko bill the client directly for all costs associated to using our software and operations.

 

Email to integrate Loop to Seko

Hi [name],

Your returns account with SEKO is ready to go. Can you please share the below information with your Loop account manager.

We recommend doing a test label for each country in Loop to confirm the set up is working correctly. Happy for you to add in your Loop contact to this email if there is back and forth questions.

 

API Key: (OP API key entered in OR)

RPS API: (copy from retailer account)

OmniRPS Retailer Name: (copy from OmniRPS)

 

Return hubs:

UK Return Hub: Unit 11,Egham Business Park Ten Acre Lane Egham,England,TW20 8EY,United Kingdom-GB

EU Return Hub: SEKO Logistics Naritaweg 2-4 Rozenburg,Provincie Noord-Holland,1437,Netherlands The-NL

Canada Returns Hub: 155 SNOW BLVD Concord,Ontario,L4K 4N9,Canada-CA

US Return Hub: SEKO Logistics 2270 East 220th Street Carson,California,90810,United States-US

NZ Returns Hub: SEKO Omni Channel Logistics Unit C, 28A Verissimo Drive Mangere,Auckland,2022,New Zealand-NZ

 

Thanks,