Receiving
The receiving phase is the act of physically verifying the freight, systemically receiving it into the WMS, and putting the material into a storage location.
Step 1: Schedule Delivery Appointment
The client or its designated carrier contacts a SEKO CSR (Customer Service Rep) to schedule delivery.
The SEKO CSR confirms the ASN has been received in the WMS.
If an ASN is not found, the CSR notifies the client and requests an ASN.
The SEKO CSR schedules an available delivery appointment, day, and time.
Step 2: Driver Check-In
Upon delivery, the driver checks in with a SEKO CSR to verify the ASN. If ocean, the seal, and container number is also verified. SEKO refuses any containers with broken seals upon arrival.
If the ASN is verified, SEKO confirms shipment arrival. This starts the receiving KPI.SEKO has24 hours to confirm a goods receipt.
If the ASN is not found, the CSR contacts the client and requests the ASN. The driver waits for the ASN (unless agreed otherwise).
Alternately, the CSR manually creates an ASN based on the paper work received with the shipment. If no paperwork is available, the shipment will be blind received or refused.
Step 3: Assign Dock Door
The CSR assigns a dock door to the driver and notifies the warehouse operator for unload.
The container is unloaded onto the inbound staging area awaiting receiving.
SEKO accepts responsibility for delivery and begins the receiving process.
Step 4: Receive
Mixed pallets (different SKUs on the same pallet)must be sorted and segregated by SKU unless the delivery is being cross docked or transloaded.
A warehouse operator performs a quality inspection on the material. SEKO standard quality inspection includes the following: check for damages, verify part number and quantity. Discrepancies are tagged for OS&D.
The warehouse operator receives all material into the WMS.
Any additional data to capture per the client SOP (i.e.,lot, serial, expiry) is captured during receiving.
The quantity received into the WMS should always equal the physical quantity received.
Step 5: Putaway
The warehouse operator transfers the material to the appropriate putaway location.
Step 6: Note AdHoc Charges
The warehouse operator captures any billable AdHoc activities performed during receiving.
Step 7: Confirm Goods Receipt
Once the warehouse operator receives and puts away all material, they confirm the receipt in the WMS. In most cases, this sends a goods receipt to the client.
This ends the receiving KPI.
