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1.Pre-Sales: Guides & SOP’s

  1. SEKO eCommerce Onboarding WorkFlow & SOP

  2. Rate Tools

  3. Marketing & Product Materials

  4. Ideal Customer Profiles

2. Onboarding: Required & Completed Documentation

  1. Contracts(MSA,LOI’s,T&C’s)

  2. US Credit Applications

  3. Known Shipper Status Check

  4. Payment & ACH Instructions

  5. Client Onboarding Form

  6. Mutual NDA(MNDA)

  7. Copy of Rate Card & Signed MSA

3. “Go-Live”: Once client has signed, we need to supply

  1. CX Links

  2. Omni Help Desk

  3. Integration Requirements

  4. Link to Retailer Support Center

  5. Intended “Go-Live” Date

4. HyperCare: Post “Go-Live”

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