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1.PRE-SALES: Guides & SOP’s

  1. Rate Tools

  2. Marketing & Product Materials

  3. Ideal Customer Profiles

  4. Pre-Sales Guide

  5. Product Packs & Information

  6. SEKO eCommerce Onboarding Workflow

2.ONBOARDING: Required Documentation

  1. Contracts(MSA, LOI’s, T&C’s)

  2. US Credit Applications

  3. Known Shipper Status Check

  4. Payment & ACH Instructions

  5. Client Onboarding Form

  6. Mutual NDA(MNDA)

  7. Copy of Rate Card & Signed MSA SEKO eCommerce Onboarding WorkFlow & SOP

3.GO-LIVE: Once client has signed, we need to supply

  1. https://www.sekologistics.com/au/welcome-to-seko/

  2. Client Support Desk: Zendesk https://omnianza.zendesk.com/hc/en-au/requests/new .

  3. https://seko.atlassian.net/servicedesk/customer/portal/31/group/95

  4. https://helpdesk.omniparcel.com/api-docs/parameters-of-api/

  5. https://seko.atlassian.net/wiki/spaces/RSC/overview

4. HYPERCARE

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