Client Interface FAQs

No. Seko 360 DO NOT accept non-english characters (e.g. Chinese, Japanese, Greek letters) on Sales Orders Contact Details,

You need to edit the file and remove those characters before uploading to iHub to avoid error.

Two ways To Add New Supplier:

1. via iHub - Upload file>Load Companies

Load Companies

2. via Seko 360 web - Client Log-in>Admin menu>Companies>Suppliers >Click Icon

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Only Product/SKUs without historical transaction can be deleted. This needs to be escalated to Customer Support for assistance.

Click this form: Request support

For manually added Product in Seko 360 Client Interface, you can delete if status is “In-Development”

Client login→Design→Product List→In Development Tab - delete button

Go here to Edit Product Properties:

Client login→Design→Product List→View Product→Properties

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However, “Lot controlled” and “Date controlled” Properties can only be toggled if there is NO historical transactions yet such as Sales order, Load receipt/deliveries etc.

Otherwise, these will be disabled and needs to be escalated to Customer Support for assistance.

Click this form: Request support

Sales order can be canceled as long as the status is not yet for Dispatch

1. Client login→Sales Channels→SO Cancellations. <insert Screenshot here>

Click this guide: Cancel a Sales Order

2. iHub service Upload file "Load Sales Order Cancellation"

Client Log-In> Sales Channel> Sales Orders > Dispatched Tab > Track icon

For orders that have been allocated to the carrier, a "Track" button will appear.

When clicked, this will open the carriers tracking portal.

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Check Load Sales Order file uploaded in iHub if there is multiple DC.

Upload Multiple sales orders with the same SKUs and same DC in 1 file only.

Separate file should be created for Multiple SOs with same SKU but different DC.

Check the list of accepted currency codes here:

Accepted Currency Codes

View Stocks and Inventory reports in Power BI

Client Login > Business Intelligence Menu> Client Reports >Power BI screen> Inventory Dashboard

https://seko.atlassian.net/wiki/spaces/SSKB/pages/2539716615/Overview+for+WMS+Client+Interface+User+Guide#Inventory-Dashboard

Client Login > Business Intelligence Menu> Client Reports >Power BI screen> History Report

https://seko.atlassian.net/wiki/spaces/SSKB/pages/2539716615/Overview+for+WMS+Client+Interface+User+Guide#History-Report

To export data to Excel from Power BI Dashboard Reports: 

On the Upper right of each Report on dashboard, Click three dots (More Options) > Choose “Export Data”