Welcome to the Contract Logistics Technology Page
Applications and technology we support…
Our Support Process
Need support or have a great idea? Follow me… Emoji :arrow_right:
- Is it related to SEKO 360? If Yes, go Emoji :arrow_down: If No, go Emoji :arrow_right:
- Create a Service Now Ticket
Then what happens?
We review all Service Now tickets, here’s what happens next… Emoji :arrow_right:
- Is development required to resolve the ticket? If Yes, go Emoji :arrow_down: If No, go Emoji :arrow_right:
Emoji :tools: We work on your request and close the ticket when it’s done! Emoji :star2:
- Requests that require development are added to the Product Roadmap. Enhancements are reviewed by a Steering Committee and prioritized. Emoji :arrow_down:
- We coordinate development with the provider and test it once development is complete. Emoji :arrow_right:
Emoji :grinning: Once testing is complete, we announce our newest feature on the biweekly workshops! Emoji :star2:
Information About our Tech
For JASCI & Extensiv Hub support please use the listed links.
Quick Links
JASCI Software: Announcements, Updates & Work Instructions
Extensiv Hub: Announcements, Updates & Work Instructions
WMS ServiceNow: Support, Request, User Access
Client On Boarding: Scope of Work Builder
Client On Boarding: User Acceptance Test Log
MySEKO Harmony: Sign in
Trading Partners:
Product Roadmap: View Status of Pending/Current Request
For SEKO 360 or Indigina related applications please use the listed links.
SEKO 360 Tech Page: Announcements, Updates & Work Instructions
Indigina Support Desk: Support, Request, User Access
Product Roadmap
Please submit development/enhancement request to our ServiceNow desk or view our Product Roadmap to view the timeline of all current/pending request.
Meet the Team
IT Application Support Team.
Roadmap Planner
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Jennifer Hogue Sr. Director, WMS | Leyda Telles Project Coordinator |