2. Bulk Upload Cases

Owned by Shanley Compton (Unlicensed)
Last updated: Dec 21, 2021
1 min read

  1. Go to Case Creation > Bulk Upload

  2. Click Download Sample file format

  3. Update file with Case information - Consignment number must exist in OmniParcel

    1. If you would like to automatically send the Duties Due email to customer, column “SendPayEmail” must have value “Y”

  4. In OmniCardPay > Case Creation > Bulk Upload

  5. Click upload file and select file

  6. Click Import

  7. Confirm success message is shown. If any issues, contact OmniSupport

  8. If Duties Due email has been sent to Customers, status will be Pending. If not sent, status will be Created

  9. Customers can either:

    1. Pay the fees

      1. Case Status update to PAID

      2. OmniParcel is notified via webhook

      3. Package is released and will be delivered to the customer

    2. Reject the fees

      1. Case Status update to REJECTED

      2. OmniParcel is notified via webhook

      3. Order is returned to sender