White Glove Process Overview
- James Seabrook
Overview
The White Glove application is designed to allow clients to utilise SEKO DCs and Final Mile Services to achieve delivery of their goods to their consumers. The White Glove service is a bespoke service which combines delivery of goods to the consumer address and assembly of the goods as required. Broadly the journey of goods is
Inbound (via Inbound ASN or Inbound Goods Transfer)
Factory to DC
DC to Consumer address with optional assembly (Via Outbound Sales Order)
DC to final mile partner
Final mile partner to Consumer address
Assembly in the Room of Choice at the Consumer address
The White Glove application is involved in the entire process from an instructive and monitoring perspective to ensure delivery is smooth and accurate as requested by the client.
Multiple Sales Orders can be linked to ASNs for simple tracking purposes.
Screen Shots
Dashboard shows a search bar to search on any aspect of a booking. The booking system shows all bookings made by any client with key information and the state of the bookings. Bookings are either
Inbound (ASNs) or
Outbound (Sales Orders)
New ASN booking. Bookings can be sent to the DC (Warehouse), cancelled and closed.
ASN has been sent to the warehouse. The warehouse is expecting a delivery and will notify White Glove once this has happened for
arrival
put away (Goods Received Note) with any discrepancies.
Statuses show that an ASN shipment has arrived or the goods receipt of the shipment is complete. The screen also shows all sales orders which are due to be serviced by this ASN.
New Sales Order booking as received by the SEKO360 Integration Hub.
Sales Order has been sent to the warehouse. Information about the sales order is shown, eg. information to be entered about the weight and dimensions, ETA, PO Costs. This information is so that the Final Mile Partner can
be aware of the incoming goods
accept the anticipated Purchase Order
contact the consumer regarding delivery
Goods on the Sales Order have been dispatched from the warehouse. In this case the alert to the Final Mile courier cannot be sent as the required information has not been entered.
Booking costs screen for producing the Purchase Order for the Final Mile supplier.
Final Mile Alert sent shows that the Alert of goods has been sent to the Final Mile Partner. The system is anticipating a booking being filled in from the Alert, confirming the details of the delivery to the consumer address along with any installations which need to be done.
The Booking Confirmation has been received and the date of the scheduled work for that Sales Order is clearly displayed.
Work is complete. A revised Purchase Order was sent for this Sales Order possibly because the original anticipated Purchase Order did not cover everything which had to be done.
The booking can be cancelled at any time if the client chooses not to fulfil the Sales Order. There are implications if the goods have been prepared in any way which is dealt with in the warehouse.
Supplier Booking Confirmation screen accessible by the Supplier (in this case Final Mile Partner).
All information is pre-filled where possible and open to amendment. On submission of this form the data is sent to the White Glove system and the status changed to “Booking Confirmation received”. The Work Scheduled date is displayed at this point.
Every Sales Order booking screen shows a life cycle of the Sales Order from beginning to end
Archived bookings. These are not visible on the main screen and can be “unarchived” if necessary and not completed.
Documentation
Final Mile Work Notification is sent to the Final Mile Partner about the work which is required along with a Purchase Order.
Purchase Order for Final Mile suppliers
Revised Purchase Order for Final Mile suppliers
Booking Confirmation PDF sent originally from the supplier produced from White Glove system detailing all the information regarding the delivery.