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Why I cannot view a shipment?
If you cannot view a shipment this means the space is not confirmed, please liaise with your local SEKO branch.
What are “Auto Approved” shipments?
Shipments that are Automatically approved and are Authorized to Ship based on the Approval Rules set in the DCM Client Interface Admin Menu.
What is the Booking cancellation process?
Manual - via DCM Vendor and Origin Portal
iHub - via Load Booking Service
For Bookings at:
Draft status → The Booking will be cancelled
Other status → The Booking will be set to the “Requested Cancellation” state and a Notification will be sent to the Ops team so they can log in to the front end with their Origin Agent User and either confirm or reject the request
Who can cancel shipments and who can approve the cancellation?
Vendor will request for Cancellation while Origin Agent will confirm Cancellation.
Origin Agent can also cancel Shipments directly without Vendor Request, if needed.
When can cancellation be done?
What are the Booking/Shipment Status
What are notifications being sent?