User Settings

Requesting User Access

The following must be provided when requesting a new user login to the ServiceNow Desk.

Team Member ID - SEKO Alias ID

First Name - Legal first name

Last Name - Legal last name

Address Line - Primary facility (fulfillment center) the user reports to

City

Country Code

State

Zip Code

Work Email - The SEKO email address, refrain from using personal email addresses.

Department - System departments: Corporate/IT, Inbound, Inventory Control, Outbound, Returns

Language

Start Date - Anticipated start date of user.

Company(s) - The client accounts the user will need access to.

Fulfilment Centers - The fulfilment center(s) the user will need access to.

User Creation and Settings

The following is a standardized guide that should be followed when creating, editing a JASCI user. 

Step 1: Open Team Member Lookup  

Team Member Lookup allows an admin to create a new user account or lookup an existing user to modify or terminate the users account.  

On the navigation bar select Admin > TeamMember > Team Member Maint  

Step 2: Create a New User/Modify Existing Account

To create a new user click the “New” button.

To modify an existing account enter the team member ID/name or click the “Display All” button, this will generate a list of all users.

Step 3: Create/Modify User Information

The following information must be entered when creating a new user and can be modified later.