Released February 2021

Pending Review Returns

This will send returns to be reviewed by your Customer Service team prior to collecting payment from customers (where applicable) and prior to creating a shipment label. Returns can be opted in to be reviewed per return reason.

Review Returns Process Flow

OmniReturns Admin

This will require returns to be reviewed by your Customer Service team prior to collecting payment from customers (where applicable) and prior to creating a shipment label. Returns can be opted in to be reviewed per return reason e.g. you may wish to review returns for Faulty but not any other return reason.
Once a return has been created and needs review, you will be emailed a notification to approve/reject the return. The return will be placed in an On Hold state until it is manually Approved or Rejected via the email link or OmniReturns Pending Review Returns report

Below table outlines each status, if a customer will be charged for the label, if a label is created and if an email is sent to the customer to notify them of the status.

Customer Portal

Please see desktop and mobile screen shots of the UI relating to review returns.

Return Pending Review

This page will show once the customer submits the return, no payment is taken.
SEKO DEMO will be replaced with the retailer name as entered in OmniReturns

Emails

Below are the emails sent as part of the review returns process flow.

Customer Service Notification email

This emails triggers to the nominated email address (Reviewer email address – OmniReturns) for return created which contains a return reason opted in to be reviewed.

Recipient: Customer Service team (or any email address)

Approved Paid Label email

The below email contains a link which will take the customer to the payment page on the return’s portal.

Recipient: Customer who created return

.

Approved Free label – the customer will receive the shipping label per a standard return

Approved no label – no email communication

Rejected – no email communication