{"xsrfToken":"1f9d3fa6243c17ec2aa7f8df7ba8204a111259f1_lout","branding":{"id":"37","key":"ssds","name":"SEKO360 Support","portalBaseUrl":"/servicedesk/customer/portal/37","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/37/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#9c0015","headerLinkHoverBGColor":"#9c0015","headerBadgeColor":"#9c0015"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the SEKO IT Help Center","sharedPortalName":"SEKO IT Help Center","userInitialAnnouncementHeader":"SEKO LOGISTICS SERVICE DESK ACCESS","userInitialAnnouncementMessageWiki":"<p>For Access Requests. Issue Submissions and IT issues please <a href=\"http://servicedesk.sekologistics.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">click here to access our SEKO Service Desk Portal. </a>.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the SEKO IT Help Center","sharedPortalName":"SEKO IT Help Center","announcementHeader":"SEKO LOGISTICS SERVICE DESK ACCESS","announcementMessage":"For Access Requests. Issue Submissions and IT issues please [click here to access our SEKO Service Desk Portal. |http://servicedesk.sekologistics.com]. ","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1a1616","helpCenterTitleColor":"#fdfbfb","bannerMediaApiUrl":"https://api.media.atlassian.com/file/fd134f9d-c167-4ed2-a84a-8909d423a4c6/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNGY2MzQ2Yi1jN2FiLTRmODYtYjMzYS1jNDdiY2JiZmFjZWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmZkMTM0ZjlkLWMxNjctNGVkMi1hODRhLTg5MDlkNDIzYTRjNiI6WyJyZWFkIl19LCJleHAiOjE3NDQzMTUxNjEsIm5iZiI6MTc0NDMxNDU2MX0.CNRroivebgcQe6RH_yIQ24v3Rl9ZVYocNiv5BSG0_Pg&client=04f6346b-c7ab-4f86-b33a-c47bcbbfacef&height=300&mode=fit","bannerMediaApiFileId":"fd134f9d-c167-4ed2-a84a-8909d423a4c6","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"37","key":"ssds","projectId":10214,"serviceDeskId":37,"name":"SEKO360 Support","description":"<p>Contact Support for SEKO360 WMS, SEKO360 TMS, SEKO360 DCM. Support, training, reporting, feature requests, enquiries, adjustments, new users, new environments etc.</p>","portalBaseUrl":"/servicedesk/customer/portal/37","reqTypes":[{"id":"467","name":"Create or Amend Vendor","descriptionHtml":"","callToAction":"Create or Amend Vendor","introHtml":"<p>Create or amend vendor including users</p>","icon":10571,"iconUrl":"https://seko.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10571","groups":[105],"key":""},{"id":"468","name":"Create or Modify Client Environment","descriptionHtml":"","callToAction":"Create or Modify Client Environment","introHtml":"<p>Request to make any changes to do with the Client Environment</p>","icon":10571,"iconUrl":"https://seko.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10571","groups":[105],"key":""},{"id":"469","name":"Create or Modify User","descriptionHtml":"","callToAction":"Create or Modify User","introHtml":"<p>Any request to change a user in SEKO 360</p>","icon":10571,"iconUrl":"https://seko.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10571","groups":[105],"key":""},{"id":"470","name":"Documentation Updates","descriptionHtml":"","callToAction":"Documentation Updates","introHtml":"<p>Request for updates to any SEKO 360 documentation</p>","icon":10571,"iconUrl":"https://seko.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10571","groups":[105],"key":""},{"id":"478","name":"Reporting","descriptionHtml":"","callToAction":"Reporting","introHtml":"<p>PowerBI setup and reports and any related data extraction in Seko360</p>","icon":10571,"iconUrl":"https://seko.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10571","groups":[105],"key":""},{"id":"471","name":"Request Development","descriptionHtml":"","callToAction":"Request Development","introHtml":"<p>Request a change to existing functionality</p>","icon":10571,"iconUrl":"https://seko.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10571","groups":[105],"key":""},{"id":"472","name":"Request New Feature","descriptionHtml":"","callToAction":"Request New Feature","introHtml":"<p>Add a request for a new feature in SEKO 360 which does not already exist</p>","icon":10571,"iconUrl":"https://seko.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10571","groups":[105],"key":""},{"id":"473","name":"Request Support","descriptionHtml":"","callToAction":"Request Support","introHtml":"<p>You can use the search bar above to search for Knowledge base articles, that may resolve your issue. If not, please click on the 'Request Support' link, to raise an issue.</p>","icon":10571,"iconUrl":"https://seko.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10571","groups":[105],"key":""},{"id":"477","name":"WMS Carriers","descriptionHtml":"","callToAction":"WMS Carriers","introHtml":"<p>Request for carriers to be linked to the client or DC</p>","icon":10571,"iconUrl":"https://seko.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10571","groups":[105],"key":""},{"id":"463","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10548,"iconUrl":"https://seko.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10548","groups":[],"key":""},{"id":"460","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10557,"iconUrl":"https://seko.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10557","groups":[],"key":""},{"id":"462","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10570,"iconUrl":"https://seko.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[],"key":""},{"id":"461","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10562,"iconUrl":"https://seko.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10562","groups":[],"key":""},{"id":"464","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10566,"iconUrl":"https://seko.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10566","groups":[],"key":""},{"id":"465","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10556,"iconUrl":"https://seko.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10556","groups":[],"key":""},{"id":"466","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10560,"iconUrl":"https://seko.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10560","groups":[],"key":""},{"id":"459","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10541,"iconUrl":"https://seko.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""}],"reqGroups":[{"id":105,"name":"General"}],"orderMapping":{"105":[478,477,473,472,471,470,469,468,467]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ebe37341-89cd-3d58-b960-8c81924eb863","appLinkName":"System Confluence","appLinkUrl":"https://seko.atlassian.net/wiki","spaceKey":"SSDS","spaceName":"SEKO 360 - Service Desk - Support","spaceUrl":"https://seko.atlassian.net/wiki/spaces/SSDS","isServer":false},"labels":[],"projectKey":"SSDS","serviceDeskId":37,"kbLinkDomainURLs":["https://seko.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":37,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SSDS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNGY2MzQ2Yi1jN2FiLTRmODYtYjMzYS1jNDdiY2JiZmFjZWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMjE0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQzMTU3NjEsIm5iZiI6MTc0NDMxNDU2MX0.ibtx8a4Jh4uC6C0s64WEWa0TPdUi8vPH6bWEs11FaCw","targetCollection":"upload-project-10214","endpointUrl":"https://api.media.atlassian.com","clientId":"04f6346b-c7ab-4f86-b33a-c47bcbbfacef","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"6ff179a1-5ff1-40ca-a6e3-bb35bdaa4184","name":"Sales Orders","description":"Sales Orders, how to load, view cancel them and check on their notifications","categoryUrl":"https://seko.atlassian.net/servicedesk/customer/portal/37/topic/6ff179a1-5ff1-40ca-a6e3-bb35bdaa4184","createdAt":"1702038714677"}]}},"sharedPortal":{"name":"SEKO IT Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://seko.atlassian.net/wiki","kbLinkDomainURLs":["https://seko.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=seko","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"1f9d3fa6243c17ec2aa7f8df7ba8204a111259f1_lout","baseUrl":"https://seko.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://seko.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"04f6346b-c7ab-4f86-b33a-c47bcbbfacef","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"fb099316c97943eea781e479d37c7e7c","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}