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HOW TO CREATE SERVICE DESK LOGIN & SUBMIT A REQUESTFollow

• Click the

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• link to find the main portal to create tickets, and create a login:

           https://seko.atlassian.net/servicedesk/customer/portal/2

1. Follow prompts to create a new account.
2. Enter email to send confirmation link

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1. Find confirmation email in your work email and finish sign up

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1. Pick Display name you want and password

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You did it! Welcome to the new SEKO IT support center19

• Click the 'Login' prompt in the top right of the page.
• Click 'Sign up' and follow the steps to create an account.

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• Go to your email, and look for the message from 'SEKO IT Help Center'. Click their link to verify your email account.

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• Enter your Display Name and choose a password.

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And that's it. You have successfully created your account and can create tickets.

*This is an all in one!!! You will submit work request, support request, report request, help desk items, equipment request in this portal*

NAVIGATING THE SERVICE DESK PORTAL: HOW TO SUBMIT A REQUEST

1. Pick key words to search for how to documents and knowledge articles on the topic

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1. Or choose the topic you need help with and fill out the corresponding request forms

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expanded view

EXPANDED VIEW:
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1. Finish filling out the form and hit send

-this will send it to the service desk and appropriate parties
-this same flow and logic applies to all of the request forms in the service desk portal.
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1. This is what your request will look like after submitted. You will receive updates and communicate with the correct people via this portal.

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IORAD LINK:
https://www.iorad.com/player/1614668/Making-a-service-desk-login---creating-request

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