HOW TO CREATE SERVICE DESK LOGIN & SUBMIT A REQUEST
- Click the link to find the main portal to create tickets, and create a login:
https://seko.atlassian.net/servicedesk/customer/portal/19
- Click the 'Login' prompt in the top right of the page.
- Click 'Sign up' and follow the steps to create an account.
- Go to your email, and look for the message from 'SEKO IT Help Center'. Click their link to verify your email account.
- Enter your Display Name and choose a password.
And that's it. You have successfully created your account and can create tickets.
*This is an all in one!!! You will submit work request, support request, report request, help desk items, equipment request in this portal*
NAVIGATING THE SERVICE DESK PORTAL: HOW TO SUBMIT A REQUEST
- Pick key words to search for how to documents and knowledge articles on the topic
- Or choose the topic you need help with and fill out the corresponding request forms
EXPANDED VIEW:
- Finish filling out the form and hit send
-this will send it to the service desk and appropriate parties
-this same flow and logic applies to all of the request forms in the service desk portal.
- This is what your request will look like after submitted. You will receive updates and communicate with the correct people via this portal.
IORAD LINK:
https://www.iorad.com/player/1614668/Making-a-service-desk-login---creating-request