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Requesting User Access

The following must be provided when requesting a new user login to the ServiceNow Desk. Providing the following information will expedite the user creation process. Once the user account is created, the user will receive an email from JASCI for password setup.

  • Team Member ID - SEKO Alias ID

  • First Name - Legal first name

  • Last Name - Legal last name

Address Line - Primary facility (fulfillment center) the user reports to

City

Country Code

State

Zip Code

  • Work Email -

The

  • SEKO email address, refrain from using personal email addresses.

Department - System departments: Corporate/IT, Inbound, Inventory Control, Outbound, Returns

Profile Assignments

  • Role - The menu options a user will need access to.

Start Date - Anticipated start date of user.

Company/ies

  • Review the ‘User Roles' chart.

  • Client(s) - The client accounts the user will need access to.

  • Fulfilment Centers - The fulfilment center(s) the user will need access to.

Profile Assignments

When requesting a new user for JASCI software you will need to provide the profile assignment(s) for the user needs access to. The chart below contains profiles assignments that can be assigned to JASCI software users. Review our Profile Assignments page, for more details on what a specific profile assignment allows a user access to.

Menu Type

App.

Description Short

Description Long

Profile Name

Authorities

Dep.

Mobile

WMS 

Inbound

Receiving, Returns, Putaway, OS&D

Inbound MH I

None

 

Mobile

WMS 

Inbound

Receiving, Returns, Putaway, OS&D

Inbound MH II

 

 

Mobile

WMS 

Outbound

Pick, Pack, Load, Ship

Outbound MH I

None

 

Mobile

WMS 

Outbound

Pick, Pack, Load, Ship

Outbound MH II

 

 

Mobile

WMS

Inventory Control

Cycle Count

Mobile

WMS 

Customer Service Rep.

 

 

 

 

Mobile

WMS 

Warehouse Supervisor

 

 

 

 

Mobile

WMS 

Warehouse Manager

 

 

 

 

Fullscreen

WMS

Inventory Control

Fullscreen

WMS 

Customer Service Rep.

 

 

 

 

Fullscreen

WMS 

Warehouse Supervisor

 

 

 

 

Fullscreen

WMS 

Warehouse Manager

 

 

 

 

The ‘User Roles’ chart provides an overview of the menu profiles that are assigned to the user role. ‘Menu Profiles’ group together similar functions (e.g 1 - Inbound groups all receiving methods). For more details on a specific menu profile, review the ‘Menu Options’ chart.

User Roles

Roles

Menu Profiles Assigned to Role

Authorities Needed

Warehouse Operator

1 - Inbound, 2 - Outbound

Warehouse Lead

1 - Inbound, 2 - Outbound, 3 - Dock Appointment, 4 - Inventory, 5 - Lookups, 8 - Gravity

Customer Service Representative

1 - Inbound, 2 - Outbound, 3 - Dock Appointment, 4 - Inventory, 5 - Lookups, 6 - Reporting, 7 - Billing, 8 - Gravity

Order Management

Inventory Specialist

1 - Inbound, 2 - Outbound, 3 - Dock Appointment, 4 - Inventory, 5 - Lookups, 6 - Reporting, 8 - Gravity

Change Status, Cycle Count, Inventory, Kit Request

Warehouse Supervisor

1 - Inbound, 2 - Outbound, 3 - Dock Appointment, 4 - Inventory, 5 - Lookups, 6 - Reporting, 8 - Gravity, 9 - Setup

Analytics, Change Status, Cycle Count, Empty Tote, Inventory, Kit Request, Order Management, Reassign, System

Warehouse Manager

1 - Inbound, 2 - Outbound, 3 - Dock Appointment, 4 - Inventory, 5 - Lookups, 6 - Reporting, 7 - Billing, 8 - Gravity, 9 - Setup

Analytics, Change Status, Cycle Count, Empty Tote, Inventory, Kit Request, Order Management, Reassign, System

| View, download or print the ‘User Creation/Settings’ SOP. | Document last reviewed and updated 01/12/2023 |