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Requesting User Access

The following must be provided when requesting a new user login to the ServiceNow Desk. Providing the following information will expedite the user creation process.

  • Team Member ID - SEKO Alias ID

  • First Name - Legal first name

  • Last Name - Legal last name

  • Work Email - SEKO email address, refrain from using personal email addresses.

  • Role - The menu options a user will need access to. Review the ‘User Roles' chart.

  • Client(s) - The client accounts the user will need access to.

  • Fulfilment Centers - The fulfilment center(s) the user will need access to.

The ‘User Roles’ chart provides an overview of the menu profiles that are assigned to the user role. ‘Menu Profiles’ group together similar functions (e.g 1 - Inbound groups all receiving methods). For more details on a specific menu profile, review the ‘Menu Options’ chart.

User Roles

Roles

Menu Profiles Assigned to Role

Authorities Needed

Warehouse Operator

1 - Inbound, 2 - Outbound

Warehouse Lead

1 - Inbound, 2 - Outbound, 3 - Dock Appointment, 4 - Inventory, 5 - Lookups, 8 - Gravity

Customer Service Representative

1 - Inbound, 2 - Outbound, 3 - Dock Appointment, 4 - Inventory, 5 - Lookups, 6 - Reporting, 7 - Billing, 8 - Gravity

Order Management

Inventory Specialist

1 - Inbound, 2 - Outbound, 3 - Dock Appointment, 4 - Inventory, 5 - Lookups, 6 - Reporting, 8 - Gravity

Change Status, Cycle Count, Inventory, Kit Request

Warehouse Supervisor

1 - Inbound, 2 - Outbound, 3 - Dock Appointment, 4 - Inventory, 5 - Lookups, 6 - Reporting, 8 - Gravity, 9 - Setup

Analytics, Change Status, Cycle Count, Empty Tote, Inventory, Kit Request, Order Management, Reassign, System

Warehouse Manager

1 - Inbound, 2 - Outbound, 3 - Dock Appointment, 4 - Inventory, 5 - Lookups, 6 - Reporting, 7 - Billing, 8 - Gravity, 9 - Setup

Analytics, Change Status, Cycle Count, Empty Tote, Inventory, Kit Request, Order Management, Reassign, System

| View, download or print the ‘User Creation/Settings’ SOP. | Document last reviewed and updated 01/12/2023 |