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Requesting User Access
The following must be provided when requesting a new user login to the ServiceNow Desk. Providing the following information will expedite the user creation process.
Team Member ID - SEKO Alias ID
First Name - Legal first name
Last Name - Legal last name
Work Email - SEKO email address, refrain from using personal email addresses.
Role - The menu options a user will need access to. Review the ‘User Roles' chart.
Client(s) - The client accounts the user will need access to.
Fulfilment Centers - The fulfilment center(s) the user will need access to.
The ‘User Roles’ chart provides an overview of the menu profiles that are assigned to the user role. ‘Menu Profiles’ group together similar functions (e.g 1 - Inbound groups all receiving methods). For more details on a specific menu profile, review the ‘Menu Options’ chart.
User Roles | ||
Roles | Menu Profiles Assigned to Role | Authorities Needed |
Warehouse Operator | 1 - Inbound, 2 - Outbound | |
Warehouse Lead | 1 - Inbound, 2 - Outbound, 3 - Dock Appointment, 4 - Inventory, 5 - Lookups, 8 - Gravity | |
Customer Service Representative | 1 - Inbound, 2 - Outbound, 3 - Dock Appointment, 4 - Inventory, 5 - Lookups, 6 - Reporting, 7 - Billing, 8 - Gravity | Order Management |
Inventory Specialist | 1 - Inbound, 2 - Outbound, 3 - Dock Appointment, 4 - Inventory, 5 - Lookups, 6 - Reporting, 8 - Gravity | Change Status, Cycle Count, Inventory, Kit Request |
Warehouse Supervisor | 1 - Inbound, 2 - Outbound, 3 - Dock Appointment, 4 - Inventory, 5 - Lookups, 6 - Reporting, 8 - Gravity, 9 - Setup | Analytics, Change Status, Cycle Count, Empty Tote, Inventory, Kit Request, Order Management, Reassign, System |
Warehouse Manager | 1 - Inbound, 2 - Outbound, 3 - Dock Appointment, 4 - Inventory, 5 - Lookups, 6 - Reporting, 7 - Billing, 8 - Gravity, 9 - Setup | Analytics, Change Status, Cycle Count, Empty Tote, Inventory, Kit Request, Order Management, Reassign, System |
| View, download or print the ‘User Creation/Settings’ SOP. | Document last reviewed and updated 01/12/2023 |