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titleHow to Cancel a Sales Order

Sales order can be canceled as long as the status is not yet for Dispatch

  1. Client login→Sales Channels→SO Cancellations. <insert Screenshot here>

Click this guide: Cancel a Sales Order

  1. iHub service Upload file "Load Sales Order Cancellation"

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titleHow to Track order

Client Log-In> Sales Channel> Sales Orders > Dispatched Tab > Track icon

For orders that have been allocated to the carrier, a "Track" button will appear.

When clicked, this will open the carriers tracking portal.

<insert Screenshot here>

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titleWhy I am getting an invalid currency on the Sales Order upload?

Check the list of accepted currency codes here:

Accepted Currency Codes