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Hi, welcome to the OmniParcel FAQ.

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General questions

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titleWhat is my account number?

You can find your account number at the bottom right corner of your OmniParcel page after successful login.

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titleWhat is my Site Name?

Site Name is your account Name. You would require to tell support person your site name at the time of support call or support email. Normally you can find your site name next to your username in the bottom left corner of your OmniParcel Page after successful login.

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titleCan I check the tracking report of my multiple accounts?

Yes, you can check your tracking report of all your OmniParcel accounts together. You just need to make sure all your accounts are grouped together. If you are not seeing all your accounts, please contact our helpdesk.

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titleCan I define my fix stock sizes?

Yes, you can. Please refer to the stock size management page.

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titleCan I upload my address book to save in OmniParcel database?

Yes, you can. Please check the address book management page for more information.

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titleCan I add my regularly used commodities details?

Yes, you can. Please visit the commodities management page for more details.

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titleHow can I stop my parcels at Origin if its above certain value?

To stop your parcel at origin scan you need to add block consignment functionality in OmniParcel. To learn more about blocking consignments please visit the block consignment page.

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titleHow can I change incorrect address after consignment creation?

It’s not allowed to change the address once the consignment is manifested. If you would like to change the address before the manifest process, then please delete the consignment from reprint and manifest screen or via API and create a new consignment. If you have already manifested the consignment and the parcel is still in our warehouse then please contact our customer service at customerservice@omnianza.zendesk.com with complete details of your OmniParcel account and parcel.

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titleCan I have demo test account login details please?

Please contact your account manager to request staging environment account for testing.

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titleDo I need to whitelist my Ips?

No, you don’t need to whitelist your IP, however if your IP is blocked, please contact our helpdesk.

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titleHow can I change my default time zone for all reporting?

Please go to your profile settings to change the timezone. You can on your login name on top right corner.

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OmniParcel API

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titleMy customers are not receiving tracking emails

If creating consignments via API, ensure that receiver email is populated and that you are passing SendTrackingEmail as “true”.

If you are creating Consignments manually then please make sure you have ticked “Send T & T” option in manual consignment creation screen.

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titleDoes OmniParcel API accept special characters in address fields?

No, OmniParcel does not accept special characters via API, Manual or bulk upload.

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titleI am not getting signature service label in api response?

You need to use ‘Tracked Signature’ tag as an option in the Consignment Creation request by sending IsSignatureRequired parameter with the value as True.

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titleCan I close multiple carrier’s consignments in one manifest call?

Yes, you can

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titleCan I API OmniParcel to get tracking events?

Yes, please see our tracking options here.

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titleI am not getting tracking email even if I request in API

Please check your track and trace email settings in OmniParcel to make sure your default template is not disabled. The settings will be at OmniParcel > Administration > Track and Trace Emails

 

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titleDoes the cost returned by calling OmniParcel consignment creation API include the Australian GST for shipping?

Please contact your account manager to discuss how the rates are been setup in your OmniParcel account.

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titleDo I need to get separate API key for testing?

Yes, you do need to get separate API key for our Staging server.

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titleHow can I get my API key?

You can get your API key from your OmniParcel account settings, but you must be OmniParcel Site Admin to get this API key.

First login with your OmniParcel account details, then follow below instructions.

Click on Manage Users from Administration menu.

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Click on the User you need API for.

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You will find your API Key at the bottom of this setting page.

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OmniParcel Tracking

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titleWhat is the tracking URL?

http://track.omniparcel.com is the tracking URL for all consignments created by OmniParcel

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titleCan I customise and use my own tracking URL?

You can have your personal branded tracking URL like http://track.mysitename.com. To setup your branded tracking URL please have a look at our tracking portal campaign and branded tracking portal pages.

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titleHow can I customise rotating ad banners on tracking portal?

Please view our branded tracking portal page for more information.

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titleHow do I know the number of total clicks on my ad banners?

You can check the total clicks on Ad track banners by going in OmniParcel> Reports > Tracking Portal Stats

 

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titleHow can I customise tracking emails?

Please check the settings for tracking email customization here.

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titleCan I track my parcel by order number?

Yes, you can track your parcel by order number if you have provided your order number in the DeliveryReference field at the time of consignment creation.

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titleCan I subscribe for tracking update alert?

To register for the tracking event update you need to subscribe to email alerta for tracking events. Email alert tracking subscription textbox will only appear on tracking portal if the settings for that alert textbox is enabled.

To enable the tracking alert box, user need to go to track and trace Email settings,

Menu> Administrator > Track & Trace Emails

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Select your track and trace email setup or create new if you don’t have one. Then change show subscriber = Yes.

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titleCan I integrate my Live Chat application on tracking portal?

Yes, you can integrate your live chat application widget code in track and trace email setting.

To add your live chat code, user need to go to track and trace Email settings,

Menu> Administrator > Track & Trace Emails

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Select your track and trace email setup or create new setup if you don’t have one. You can find chat script Code text box to paste your code at the bottom of setting page.

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OmniParcel Consignment Creation

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titleDoes OmniParcel require a HS code to be entered?

If the HS code is required, you must enter at least 6 digits. The HS code will be required for some trade lanes but not others however, due to changes coming soon, it is highly recommended to provide HS codes for all trade lanes.

  • For the Australia Post Rest Of World service, the HS code will be required.

  • For AU to NZ SEKO service – currently not required

  • For AU to US SEKO service – currently not required

  • For AU to UK SEKO service – currently not required

The decimal does not need to be entered.

 

If you are manually creating consignment labels and you are required to enter the HS code for the particular trade lane, you must first enable the HS option from the menu>administration>preferences & settings. Then select ‘yes’ for: Show Harmonised code column.

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titleI can’t get the rates in manual consignment creation screen?

There are many reasons behind that.

  • Please make sure you are trying to get the rates for the address which has been quoted in your contract.

  • Please make sure, the address is correct.

  • Please make sure you are checking the rates, with signature or without signature.

  • If you still can’t find the rates, please contact your account manager.

  • Please also attach the screenshot of OmniParcel manual data entry screen so that we can see what information you are entering.

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titleCan I download the list of resent manifests?

Yes, You can download the recent list of manifest from Reprint and manifest screen. You can find your manifest on right side of the screen.

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User cannot download the manifest for Omni Dynamic inbound consignments.

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titleCan I delete my consignment?

Yes, you can delete the consignments before manifesting process. You can find the Delete button at the end of reprint and manifest screen.

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titleHow can I reprint the label after manifesting process?

System will allow user to reprint and download label from tracking and history screen. User can search the consignment number and in this screen. Once you get the search record, please click on magnifier glass icon in front of the record. That magnifier glass will open the detailed view about that consignment. User can find the reprint button and download label button over there.

 

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titleHow can I upload my order file in OmniParcel?

Please refer to the bulk upload user guide. https://helpdesk.omniparcel.com/knowledge-base/bulk-upload/

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titleWhich import type should I select to upload the order file?

Our standard OmniParcel upload file is “Seko Bulk Upload and Print”, however please confirm with your account manager about file type.

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titleI get address not valid error even though my address is correct.

Please contact support@omniparcel.com with all details like your account name and specific error details.

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titleI can’t see my suburb in OmniParcel suggestion list.

Please contact support@omniparcel.com with all details like your account name and specific error details.

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titleI didn’t get the label of my returns consignment.

There would be few reasons behind that,

Make sure you have used the correct email address without any spelling mistakes and make sure you have checked your spam folders as well. If you still have any issue, please contact Support@omniparcel.com with all details of your transactions.

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titleWhat email address should I use to send my upload file?

Email address will be unique by different account and by different file type. If there is no special requirement then your default upload file template will be Seko Bulk Upload and Print. To get to know more about your template please contact your account manager. You can find your email id from below steps.

Navigate to OmniParcel Menu > Bulk Printing > Bulk Upload Beta

Your email address would be based on your upload file type. See below image for more details.

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Please note: Every customer and every new OmniParcel account will have unique email ID.

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titleCan I use my own consignment range?

Yes, you can use your own consignment range, please contact your account manager to know more in details.

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titleCan I use my own carrier account number in OmniParcel?

Yes, you can use your own carrier account in OmniParcel, please contact your account manager to know more in details.

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titleCan I Delete the consignments after manifest?

No, you cannot delete the consignment once it’s been manifested.

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OmniParcel Printing

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titleWhat is the print agent?

The Print Agent is the utility that runs on your PC, in the background managing all the print jobs. To know more about Print Agent click here: /wiki/spaces/OPKB/pages/2257617001

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titleHow many types of different size label can OmniParcel generate?

OmniParcel can generate 4” X 6”, 4” X 7” and A4.

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titleHow can I install my print agent?

To know more about Print Agent click here: /wiki/spaces/OPKB/pages/2257617001

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titleWhich login should I use to login in Omni Print Agent?

You must use your own OmniParcel account to login in Omni Print Agent.

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titleWhere can I see my printer’s queue in OmniParcel?

You can check your printer’s queue in OmniParcel Menu > Administration > Printers & Queue

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titleHow can I select my default printer?

You can go to OmniParcel Menu >Administration> Preference and Settings > Label Printer

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titleDo I need Microsoft framework to install Print Agent?

To know more about Microsoft framework requirement please click here: /wiki/spaces/OPKB/pages/2257617001

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titleI can’t print the labels?

There are few things which you need to check first;

  • Make sure, your print agent is running in your windows system tray,

  • Make sure your printer is turned On,

  • Make sure your printer has enough papers inside,

  • Make sure you are using compliant printer.

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titleI can’t do anything in Print Agent, its seems like frozen and cant even click anywhere in OmniPrint Agent.

This issue might happen due to stuck print jobs.

  • Please go to your OmniParcel Menu > Print & Queue

  • Delete (Kill) all stuck jobs

  • Delete your print agent setup

  • Close the print agent from your computer

  • Start it again

  • Configure the print agent again from scratch. Check this page for print agent configuration: /wiki/spaces/OPKB/pages/2257617001

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titleI can’t scan the barcode after printing.

This issue could happen if printing quality is not good. Please trouble shoot your printer to print sharp prints.

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titleFix labels being grainy or blurry when printed on a Zebra label printer

Users of a Zebra label printer can experience labels being grainy or blurry when printed using the OmniParcel Print Agent

If you experience labels being blurry or grainy when printed on a Zebra printer using the OmniParcel Print Agent, please follow the steps below to resolve the problem.

The problem is usually caused by an option called “Dithering type” not having been set to “None”.
Please note that if you have an older setup, this option may instead be called “Simulation”.

To change this, open up the Windows settings go to the “Devices”, then select “Printers & scanners” in the menu on the left.

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Select the Zebra printer and click on “Manage”.

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Click on “Printing preferences”.

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Now select the tab “Dithering”, select the option “None” under “Dithering type”, click on “Apply” and then click “OK”.

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titleWhat is your recommended label printer?

All our labels are tested on Zebra GK420D Direct Thermal Printer with default settings.

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