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Requesting New Users

The following should be provided when When requesting a new user login to the ServiceNow Desk.

to your system administrator, the following must be provided. Note, if the account being created is a default temp account, a user log must be created.

• First Name - Legal Name, nicknames are not acceptable.

• Last Name - Legal Name, nicknames are not acceptable.

• Email Address - SEKO Email Address preferred however, personal email address can be used as an alternative.

• Phone Number - if applicable, provide the users phone number.

• User Role - Reference our 3PL Central User Roles table to determine what role the user will need access to.

• Assigned Customer User Type - is this user a SEKO employee or a SEKO client?

• Job Title/Role - If the user is for a customers SEKO employee , provide the customers nameprovide the title/role the new user will need. Review the ‘User Role’ chart for more information on job titles/roles.

• Assigned Warehouse(s) - The Provide the warehouse(s) the new user will need access to

Creating New Users

The following is a standardized guide that should be followed when creating a new 3PL Central user.

Login/Username

The username assigned should either be the users first name initial and the full last name (i.e John Doe; JDoe) or the users full name and last name initial (i.e John Doe; JohnD)

Password

A specific password format is not necessary.

Account Name

Include the users legal first and last name only. Middle names and nick names should be included in account name field.

If the first or last name contains a hyphen, include the hyphen. (i.e. Billy-Joe)

If the last name is two separate words, combine both words together.

(i.e deLeon; deLeon)

Email Address*

If the user is a SEKO employee, use the employees SEKO email address.

Standard SEKO email address format: john.doe@sekologsitics.com

If the user is a temp. worker from a hiring agency, the temp worker will need a SEKO logistics email address.

If the user is a customer, use the customers company email address.

For security purposes, do not use the users personal email address.

Phone Number

If applicable, enter the users phone number.

User Access

Determine and select the user type.

Role

Reference the 3PL Central User Roles chart to determine the appropriate role the user will need access to.

Assigned to Warehouse

Determine and select the warehouse(s) the user will need access to.

• visibility to.

• Assigned Client - If the user is a SEKO client, provide the company name the user works for.