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Section | Field | Mandatory | Description | |||
Logo | Y | Company logo displayed in Returns portal header | ||||
Retailer Background Image | Y | Image used as the background in the Returns portal | ||||
Submit Button Color | Y | Background colour of arrow and submit button in the Returns portal | ||||
Text Color | T | Colour of text and arrow in the button | ||||
No. of days allowed to return Product | Y | Number of days after the order creation date a customer has to create a return. Use 0 if there is no restriction | ||||
Name | Y | Retailer Name which will appear in communication to customers | ||||
Y | Retailer email address | |||||
Portal features | Custom Product Description | Y | Option for retailer to define a list of product descriptions e.g. clothes, electronics for the customer to select from | |||
Portal features | Default Custom Product Description Textbox | |||||
Portal features | Package dimensions | Y | If enabled, the customer must enter the dimensions of the package (l,w,h and weight) | |||
Portal features | RT Number | Y | Show RT instead of order number (Ozsale use this) | |||
Portal features | Max Allowed Order number Length | Y | Character limit on manual entry order number | |||
Portal features | Custom Order Placeholder Enable | Y | Option to customise the placeholder text in the order number field on the first page of the Returns Portal  | |||
Portal features | Custom Email Placeholder Enable | Y | Option to customise the placeholder text in the email field on the first page of the Returns Portal  | |||
Portal features | ProductType field placeholder text | Y | For Order Method Returns, you can customise the placeholder text in the Product Type field  | |||
Portal features | Continue Shopping URL | N | URL click through for the Continue Shopping button on the Return Confirmation page | |||
Portal features | Proof of Purchase | Y | For Order Method Returns - if enabled, will require customers to upload a photo as proof of purchase | |||
Portal features | Returns Policy URL | Return-Policy-URL | Return-Policy-URL | N | Click through link for Returns Policy text link in Returns Portal  | |
Portal features | Customer Service Contact URL | N | Click through link for Contact Us text link in Returns Portal  | |||
Portal features | Voucher Code | Y | Option to hide the voucher code field in the Returns Portal. If disabled, customers cannot use voucher codes (Authorised Returns) | |||
Returns | Return Reason Default, Custom Reasons | Y | Option to use Seko default return reasons (Default) or define your own (Custom) | |||
Returns - Return Reason | Photos required | Y | Option per return reason, to require up to three photos to be uploaded per returning item | |||
Returns - Return Reason | Text for photo requirements | N | Option to customise text shown when requesting customers to upload photos | |||
Returns - Return Reason | Review required | Y | Option per return reason, to review a return before a return label is created | |||
Returns - Return Reason | Description required | Y | Option per return reason, to require a free text description from the customer as to why they are returning | |||
Returns - Return Reason | Admin only | Y | Option per return reason, to hide this return reason from the customer portal. This can only be used when creating a manual return in OmniReturns | |||
Returns | Reviewer Email Address | N | If Review Required is Yes, this is the email address used to send notifications of returns to be reviewed to | |||
Returns | Capture Condition | Y | If enabled, this will require to answer if each product is in New or Used condition | |||
Returns | Customer choose return option | Y | Allows customers to chose Refund or Store Credit | |||
Returns | Restrict Faulty Item | Y | prevent faulty items being returned via portal | |||
Returns | Restrict Incorrect Item | Y | prevent incorrect items being returned via portal | |||
Returns | Free Label For Faulty Item | Y | free return label if faulty return reason is selected | |||
Exchange | Exchange Allowed | Y | Option to offer Exchanges Yes - Shopify Integration No - no exchange feature Manual - manual exchange offer | |||
Exchange | Inventory Buffer | N | Option to determine a value of inventory used as buffer to ensure stock is available e.g. if 2, SKU must have 3 to be available for customers | |||
Exchange - Yes | Receive new order at | Y | Tracking event which when received, will trigger the Exchange order to Shopify | |||
Exchange - Yes | Shipping of New Item | Y | Option to charge customers for shipping of the Exchange order | |||
Exchange - Yes | Drop Off Period | Y | Number of days customer has to drop off return package, first scan must be received before this timeframe. This encourages customers to return quickly | |||
Exchange - Yes | Product exclusion tags | N | Shopify product tags used to exclude product from Exchange offering | |||
Exchange - Manual | Variant Title | Y | This is the product variant title shown to customer e.g. Size | |||
Exchange - Manual | Variant Title | Y | List of variants available to exchange returning item for e.g. 8,10,12 | |||
Exchange - Yes | Add New Variant | N | Option to add additional variant exchange options e.g. Size, Colour, Fit | |||
Publish | Y | If Yes, returns portal will be online |
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