The customer portal is managed in OmniReturns, this system is where returns and/or labels are created and managed.
If you are using the Seko OmniReturns portal for your customers to create returns, all returns can be found via the OmniReturns portal along with customisationsyou can brand your portal and customise what information is collected from customers during return creation.
User Interface
Brand the returns portal for a seamless experience
Logo
It is recommended to use a logo with a transparent or white background. The logo will be scaled to fit in the header.Background image
Please use an image of 1280px by 720px. The background image will be horizontally centered and cropped on mobile devices, please keep this in mind when designing the image.Button colour
This it the arrow button highlighted belowHeading Text colour
This is the “YOUR RETURN” text highlighted belowFavicon
This is the icon which shows in the browser next to the page title in the tab
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Order Number and Email field
The placeholder text can be customised to help customers enter the correct information
Customer Support
Customer Service
Add a link to your Contact Us page so customers can directly contact your Customer Service team.Return Policy
Link to your Returns Policy so customers can check this whilst creating a return
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All the above is managed in OmniReturns > Manage > Retailer > Search retailer > Click Edit
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Return Success Page
Once the return has been created, the user is taken to the Return Success page (below) where they download the label (which is also emailed to them via a branded email). We also provide instructions so customers know what to expect next, these are unique to each carrier ensuring an optimised customer experience.
This page can be customised with the below features
Continue Shopping button
Direct customers back to your websitePromotional Banner
Promote your latest sales and offer, product range or anything to customers to encourage repeat purchases.
Specificationswe recommend using a square image however a landscape rectangle can also work
the banner will be scaled to fit into the available space
we also recommend adding a 2 px border to the banner to help this stand out against the background
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The above is Both these features are managed in OmniReturns > Manage > Retailer > Search retailer > Click Edit > Scroll to Success Page
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Data Collection
Return Reason (Mandatory)
You have the option to collect the below information
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Sub-return reason
This is great to help you deep dive the reason for returns. This is enabled per return reason.
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Upload images
This is especially useful for Faulty returns, you can see photos of the fault before the return is back at your warehouse. This is enabled per return reason meaning you could enable this for Faulty returns only.
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Free text description
Customers will be required to write in their own words, why they are returning this item. Great for in depth understanding of returns. This is enabled per return reason.
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Review Returns
This feature enables you to approve returns prior to label creation, ideal for Faulty returns or for those retailers who would like to be across each return. For more information, please click here. This is enabled per return reason.
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Proof of purchase
This is useful for in-store purchases being returns online, where you may not have the order information. This is enabled or disabled for all returns if no order information is provided.
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Product Condition
You can identify if the item is in new or used condition. This is enabled or disabled for all returns.
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